How AI and Automation Are Changing Customer Service as We Know It

Presented by

Taylor Lowe (Product Manager, Kustomer) & Gary McGrath (Success Operations Manager, Paddle)

About this talk

It’s predicted that the use of AI in customer service will increase by 143% by late 2020. This means that AI is something that can’t be ignored, both on the business and consumer side. Taylor Lowe from Kustomer and Gary McGrath from Paddle dive into how AI and automation are changing customer service and what the future of customer service looks like. After watching this webinar, you will learn: - The rise and fear of artificial intelligence in the customer service space. - How AI and automation are currently being used for customer service. - How AI can support building relationships with your customers. - How AI is shaping the future of not only customer service but the role of the customer service agent of the future.

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Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice and UNTUCKit.