Lessons from 2019 Peak Season: How Retailers Handled the Seasonal Rush

Presented by

Andrea Paul (Content Marketing Manager, Kustomer)

About this talk

The Cyber 5 period—Thanksgiving through Cyber Monday—brings in record shoppers and sales for many retailers. But it can also bring a big lump of coal: increased customer inquiries, shipment delays and website issues. Join Andrea Paul, Content Marketing Manager at Kustomer, as we explore key retail insights from the 2019 Peak Season, and explore how retailers should prepare for upcoming seasonal rushes. During this webinar you will learn: -How shoppers behaved during the 2019 peak season -Issues that retailers ran into during the Cyber 5 period -Why a scalable customer service strategy leads to a profitable holiday season -How brands can prepare for seasonal spikes in customer service inquiries

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Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice and UNTUCKit.