The modern day customer has changed drastically over the past decade. They demand seamless and instantaneous communication across any channel, at any time. In fact, according to a recent Kustomer survey, 77% of customers expect their problem to be solved immediately upon contacting customer service.
Just as it has become easier for customers to get in touch with companies across an array of channels, it is also becoming more difficult for companies to understand and speak directly to the specific needs of their customers, at scale. Join Jillian Zatta, Head Of Business Development & Customer Success at Reply.ai and Taylor Lowe, Product Manager at Kustomer Product team along with Chad Horenfeldt, Director of Customer Success as we explore how artificial intelligence (AI) can help companies meet customer demands and deliver superior service, without overwhelming agents. After viewing this webinar you will:
- Learn how AI can be used to scale customer service
- Identify the right channel-specific strategies for automation
- Understand the requirements for a successful AI-powered use case
- Learn about the metrics most affected by automation
- Gain clarity on how to develop AI program that supports your agents and delights your customers