Enabling Better Customer Service

Presented by

Aarde Cosseboom and Corey Smith

About this talk

Not everyone looks forward to calling a contact center. Most people don’t pick up the phone and smile from ear to ear in anticipation for those ‘press 1 for…’ and ‘average wait time is two minutes’ automated messages. Contact centers are complex and often an afterthought for many companies. This is especially apparent for companies that grow quickly and are in the most need of an efficient way to answer customer questions. We sat down with Aarde Cosseboom to discuss his latest book, Enable Better Service. Get some tips and tricks from Aarde on how you might turn your contact center into a well-oiled machine that can help you save on the bottom line. From the book, you will find technology strategies, insights on how to select and engage with partners, learn how to recruit and maintain a high level of talent on your team, and more.

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Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice and UNTUCKit.