We're All DTC Now: CX Lessons You Can Learn From DTC Brands During COVID-19

Presented by

Andrea Paul, Director of Research, Kustomer

About this talk

With most businesses across the country closing their storefronts and moving to online and delivery only, the traditional ways companies have interacted with consumers are changing. Simply put, now we are all direct-to-consumer (DTC). Join the discussion on how DTC businesses create meaningful experiences that truly connect with their customers, and learn what strategies you can steal to stay customer-centric during this time. After viewing this webinar you will understand: - How DTC brands have flipped the script on customer experience - How COVID-19 is changing what customers expect when it comes to customer service - How brands are responding to this new reality - Three key DTC strategies you can put into action today

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Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice and UNTUCKit.