The Critical Role of IT in a Crisis

The IT department is often the unsung hero in an organization. This team keeps business-critical systems operational at all times and enables employee productivity by providing hardware and software solutions. The role of IT becomes even more critical during challenging times. In the wake of COVID-19, the work of the IT department is critically important as organizational leaders rely on IT to ensure employees can operate in an evolving new norm. As the world grapples with this pandemic, many organizations have or are quickly adapting to the concept of their entire workforce working from home. However, much of the success of remote work depends squarely on IT’s preparedness – in both documenting and automating business processes. Consider the example of providing VPN access to a wave of remote employees or streamlining IT helpdesk tickets. Is your IT team equipped and prepared to assist with these requests and more? Watch this informative panel discussion where you’ll gain actionable insights to leverage immediately within your own organization. Highlights include: The top 5 steps for IT to successfully operate in crisis mode Best practices from IT leaders who are delivering results during unprecedented times The critical role process mapping, workflow automation, and RPA technologies play in business continuity Nintex is here to help every IT department succeed in improving the way people work.