Turning customer feedback into actionable business intelligence

Presented by

Andrew Aldred

About this talk

Leading organisations EXPLOIT customer complaints and feedback to provide them with good business intelligence to help them do better business and serve their customers well. However you don't need to be a big company to benefit too! If your company is receiving upwards of 30 pieces of customer feedback per month then we'll show you why, how, and what you can do to start using customer feedback to IMPROVE BUSINESS PERFORMANCE.

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Learn how to use customer complaints and feedback to deliver tangible business benefits - whatever size your company. Ideal for anyone running a business that receives 30+ complaints or customer comments per month.