CX: Harness the power of AI to deliver highly personalised customer experiences

Presented by

Oliver Sheerin, Customer Intelligence Solutions Advisor, SAS UK&I

About this talk

During this webinar we will share insights on how you can where to start when using AI to enhance your customers’ experiences, how you can get a powerful recommendation system up and running within hours whilst building trust and loyalty with your customers. About the webinar Often, customers don’t know exactly what they’re looking for. They may browse your products, and never see the product that would suit their needs perfectly. By analysing data from different sources, powerful AI can recommend unique content and tailored offers that will improve your customers’ experiences, catch their attention and generate more sales. Why attend? In this webinar, Oliver Sheerin, Customer Intelligence Advisor at SAS UKI will share insights on Where to start when using AI to enhance your customers' experiences How you can get a powerful recommendation system up and running How to build trust and loyalty with your customers Speaker: Oliver Sheerin, Customer Intelligence Solutions Advisor, SAS UK&I After spending nearly five years at Amazon.co.uk, Oliver has expertise across a number of retail categories in digital marketing, customer insight and customer engagement roles. At SAS, Oliver is focused on helping companies improve their customer experience and customer data strategies - and will be sharing his experiences with you today, and throughout a series of webinars over the coming weeks.

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