CX: Harness the power of AI to deliver highly personalised customer experiences
Oliver Sheerin, Customer Intelligence Solutions Advisor, SAS UK&I
About this talk
During this webinar we will share insights on how you can where to start when using AI to enhance your customers’ experiences, how you can get a powerful recommendation system up and running within hours whilst building trust and loyalty with your customers.
About the webinar
Often, customers don’t know exactly what they’re looking for. They may browse your products, and never see the product that would suit their needs perfectly.
By analysing data from different sources, powerful AI can recommend unique content and tailored offers that will improve your customers’ experiences, catch their attention and generate more sales.
In this webinar, Oliver Sheerin, Customer Intelligence Advisor at SAS UKI will share insights on
Where to start when using AI to enhance your customers' experiences
How you can get a powerful recommendation system up and running
How to build trust and loyalty with your customers
Speaker: Oliver Sheerin, Customer Intelligence Solutions Advisor, SAS UK&I
After spending nearly five years at Amazon.co.uk, Oliver has expertise across a number of retail categories in digital marketing, customer insight and customer engagement roles.
At SAS, Oliver is focused on helping companies improve their customer experience and customer data strategies - and will be sharing his experiences with you today, and throughout a series of webinars over the coming weeks.
SAS is trusted by clients for AI and Machine Learning applications in virtually every industry in the world. We help you understand the benefits of AI and Analytics with industry specific use cases and can partner with you in delivering the benefits of AI to your organisation.…