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The Art of the Practical - Making AI Real

What could AI do for your organisation? A review of current real-world examples.

About the webinar:

There are many different definitions as to what constitutes a system as artificially intelligent, but simply put AI is the science of training systems to emulate human tasks through learning and automation.

For organisations wishing to implement AI, what tangible use cases should you focus on to deliver business value? This webinar provides real world examples of AI in action, dispelling the myths and focusing on the value it can drive.

During this webinar we discuss:

Real world AI applications generating business value
Cross sector practical applications of AI
Example of an end-to-end automated AI decision capability

Speaker: Iain Brown, Head of Data Science, SAS UK&I
Recorded Jul 11 2019 38 mins
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Iain Brown, Head of Data Science, SAS UK&I
Presentation preview: The Art of the Practical - Making AI Real

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  • Using Machine Learning to predict Stent Failure Recorded: Oct 1 2019 41 mins
    Haidar Altaie, Data Scientist, SAS UK&I
    An AI use case in the healthcare industry.

    Have you ever wondered where Machine Learning can fit into the healthcare industry to make medical procedures more safe and effective? We will be exploring this with a live demo of a use case where we predict what causes a Stent Failure.

    A Stent is a tiny tube that a doctor can insert into a blocked passageway to keep it open, for example to allow blood flow in a blocked up blood vessel.

    In this webinar we will be going over the application of Advanced Analytics and Machine Learning using SAS Viya, as well as exploring open source integration like R/Python to cover the full analytics life cycle. We will also be discussing other use cases of AI in the healthcare industry.

    Speaker: Haidar Altaie

    Haidar is a Data Scientist at SAS UKI. He joined SAS in September 2018 after graduating from University with a Mathematics and Statistics degree, and is passionate about integrating the analytical skills he’s learned across growing industries to enable customers to solve complex real life issues.
  • Is AI the future of Customer Experience? Recorded: Sep 30 2019 39 mins
    Tiffany Carpenter & Caroline Hermon, SAS UK&I
    Artificial intelligence (AI) may be the next big opportunity, but what does it really mean for customer experience? Where does automation stop and AI begin? And how should you plan for it in your objectives?

    About the webinar:

    Most organisations have AI on their agenda, whether they are planning to implement it, are already implementing it or are just experimenting. When considering planning customer experience strategy, when is AI the future of customer experience and when isn’t it?

    This webinar will explore common challenges when implementing AI into your customer experience strategy, including understanding what AI really is (and where it’s not just automation), and how best to plan for AI to really meet your business objectives and enhance your customer’s experience.

    Why attend?

    Get real life examples of where organisations are already using AI to support their customer experience strategy
    Understand the challenges of processing and analysing vast quantities of data
    Learn what is AI and what is really marketing automation

    Speakers:

    Tiffany Carpenter, Head of Customer Intelligence Solutions, SAS UK&I

    Caroline Hermon, Head of Artificial Intelligence Solutions, SAS UK&I
  • Real world examples of Artificial Intelligence in Insurance Recorded: Sep 4 2019 31 mins
    Georgios Kapetanvasileiou, Lead Data Scientist, SAS, UK&I
    Cutting through the hype of Machine Learning and AI, we will take you through a practical application of how Machine Learning was effectively used in the insurance industry. Learn how organisations are deriving actionable insight from AI applications and the business value they deliver today. This will further clarify the role of human ML expertise in the development process, both now and in future machine learning and analytics process modernisation
  • How to overcome the challenges of a computer vision project Recorded: Aug 22 2019 46 mins
    Matthew Stainer & Haidar Altaie, SAS UK&I
    From recognizing faces to processing the live action of a football game, computer vision opens many exciting possibilities.

    Find out what it takes to really capitalize on advancements in AI.

    Many Data Scientists tend to get very excited about deep learning. And why not? It has strongly contributed to the further development of game-changing applications like computer vision or Neural Language Processing.

    However, before starting any computer vision endeavours, it pays to zoom in on some basics: Using a repeatable end-to-end process – to guide you through image pre-processing, deep learning and productionising your models - will help ensure your deep learning models are as accurate as possible and take your models out of the lab and drive actual business value.

    Speakers: Matthew Stainer & Haidar Altaie

    Matthew is a Principal Data Scientist at SAS UKI, supporting customers to enhance their businesses decision making. He works across the analytical technologies including data mining and forecasting. His particular areas of interest and expertise is text analysis, identifying the impact of analytical solutions on business processes and communicating the results of analysis to a business audience. He has specific experience in Customer Management solutions, including Complaints Analysis, NPS, Customer Analysis, Optimisation, Decision Management, Recommendation Engines, Campaign Management, Debt Management and Web Analytics.

    Haidar is a Data Scientist at SAS UKI. He joined SAS in September 2018 after graduating from University with a Mathematics and Statistics degree, and is passionate about integrating the analytical skills he’s learned across growing industries to enable customers to solve complex real life issues.
  • Revolutionise your consumer banking experience with AI and Machine Learning Recorded: Aug 19 2019 42 mins
    Tiffany Carpenter Head of Customer Intelligence Solutions, SAS, UK&I
    During this webinar we will discuss how decisions driven by AI and machine learning lead to real-time NBAs, higher revenues and reduced risk.

    Customers increasingly want different things from banks. Colleagues need the tools to provide new levels of customer experience. Yet, you may have challenges with too much latency, a lack of granular data or manual processes.

    As you adapt to the Open Banking era, you’re looking to drive change at speed, to be able to put the customer at the center of your organisation and make the right decisions, at the right time, to drive the right outcome.

    Why attend?

    Learn how decisions driven by AI and machine learning lead to real-time NBAs, higher revenues and reduced risk

    Understand where to focus your time and investment to identify the customer decisions within the organisation, to quickly prove the value and move that needle to make an impact to the bottom line

    Speaker: Tiffany Carpenter, Head of Customer Intelligence Solutions

    Tiffany heads up SAS Customer Intelligence Solutions in the UK and brings over 20 years of experience in helping organisations transform customer experience across sales, service and marketing operations.

    In her current role at SAS, Tiffany guides organisations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences.
  • 5 Lessons learnt from 5 real-world AI Deployments Recorded: Aug 15 2019 46 mins
    Iain Brown, Head of Data Science, SAS UK&I
    Aiming to dispel the AI myth from the AI reality.

    This session provides practical real-world applications of AI solutions detailing the lessons learned and the pitfalls to avoid. You will understand the critical factors that will make your AI strategies successful and see what AI could deliver within your organisation.

    In addition we will discuss how to make sure AI is ethical by design, and why a governance framework is the crucial first step in ensuring AI is used in the right way.

    Speaker: Iain Brown

    Dr. Iain Brown (Twitter: @IainLJBrown) is the Head of Data Science at SAS UKI and Adjunct Professor of Marketing Analytics at University of Southampton working closely with the Financial Services sector, providing thought leadership on the topics of Risk, AI and Machine Learning.

    During his time at SAS he has been involved in delivering numerous projects, and driving innovation in the fields of AI and the corresponding fields of machine learning, deep learning and natural language understanding.

    As an experienced public speaker, he has presented at a number of internationally renowned conferences and conventions and has papers published in the European Journal of Operational Research, International Journal of Forecasting and the Journal of Expert Systems with Applications on the aforementioned areas of expertise
  • What is your (Computer) Vision of AI? Recorded: Aug 8 2019 32 mins
    Federica Citterio, Data Scientist, SAS Global Technology Practice
    While some still associate Artificial Intelligence with robots taking over the world, we are surrounded by far more realistic and beneficial examples of AI in our everyday life.

    Find out how applications of computer vision reinforce the interplay between man and machine.

    About the Webinar:

    In the last few years, the field of machine learning has made tremendous progress around computer vision. Convolutional neural networks can achieve reasonable performance on difficult visual recognition tasks – matching or even exceeding human performance in some domains.

    In this session we will explore successful use cases for computer Vision including various industries and aspects of everyday life. We want to uncover the value of moving your AI projects out of the lab and into the business.

    Speaker: Federica Citterio

    Federica is a Data Scientist at SAS, working across EMEA on the latest SAS technologies involving Artificial Intelligence. She is excited about combining business and data science to help companies make better decisions, grounded in trusted data and assisted by analytics

    Federica holds a master’s degree in applied mathematics from University of Milan, majoring in Statistics, Probability and Numerical Analysis.
  • An Artificial Intelligence Framework to Combat Human Trafficking Recorded: Aug 5 2019 57 mins
    Tom Sabo, Principal Pre-Sales Solutions Architect, SAS
    About the webinar:

    Human trafficking is a global epidemic. The scale, complexity and border-less nature of the abuse can stymie law enforcement, victim support programs and prevention efforts. Data from agencies and organizations focused on human trafficking is vital to these efforts.

    However, the amount, variety and unstructured nature of the data can hinder timely, effective responses by organizations with notoriously limited resources.

    What if we could use the power of AI to fight for the powerless?

    Join SAS public sector expert and text analytics practitioner Tom Sabo as he describes an AI framework for countering international human trafficking.

    Learn about:

    Applying text-based machine learning and rule-based text extraction to generate training for modeling efforts

    Enabling investigators, stakeholders and analysts to tap all the relevant data to inform better decisions

    How to extend the AI framework as new techniques and information become available
  • AI: Turning understanding into Action Recorded: Jul 17 2019 44 mins
    Dean Zouari, SAS AI Global Technology Practice
    Making decisions where data is generated - not where it lives.

    About the webinar:

    Data science is only of benefit if the output can quickly be put into systems that can use them simply and confidently. This webinar will show how machine learning models can be easily deployed into batch, real time and in stream applications at a click of a button

    To allow organisations to seize opportunities and spot red flags hidden in the massive torrent of fast-moving data that flows through, it is critical to analyse this high-velocity big data while it's still in motion – before it is stored – so you can take immediate action on what's relevant, and ignore what isn't.

    Speaker: Dean Zouari, SAS AI Global Technology Practice
  • The Art of the Practical - Making AI Real Recorded: Jul 12 2019 38 mins
    Iain Brown - Head of Data Science, SAS UK&I
    What could AI do for your organisation? A review of current real-world examples.

    About the webinar
    There are many different definitions as to what constitutes a system as artificially intelligent, but simply put AI is the science of training systems to emulate human tasks through learning and automation.

    For organisations wishing to implement AI, what tangible use cases should you focus on to deliver business value? This webinar provides real world examples of AI in action, dispelling the myths and focusing on the value it can drive.

    During this webinar we discuss:

    Real world AI applications generating business value
    Cross sector practical applications of AI
    Example of an end-to-end automated AI decision capability

    Speaker: Iain Brown, Head of Data Science, SAS UK&I
  • The Art of the Practical - Making AI Real Recorded: Jul 11 2019 38 mins
    Iain Brown, Head of Data Science, SAS UK&I
    What could AI do for your organisation? A review of current real-world examples.

    About the webinar:

    There are many different definitions as to what constitutes a system as artificially intelligent, but simply put AI is the science of training systems to emulate human tasks through learning and automation.

    For organisations wishing to implement AI, what tangible use cases should you focus on to deliver business value? This webinar provides real world examples of AI in action, dispelling the myths and focusing on the value it can drive.

    During this webinar we discuss:

    Real world AI applications generating business value
    Cross sector practical applications of AI
    Example of an end-to-end automated AI decision capability

    Speaker: Iain Brown, Head of Data Science, SAS UK&I
  • Using text analytics to deliver exceptional customer experience Recorded: Jul 10 2019 39 mins
    Matthew Stainer, Principal Data Scientist, SAS UK&I
    During this on-demand webinar we look at how organisations from multiple sectors are addressing the need to improve the management of customer complaints and making the best decision to improve customer engagement.

    About the webinar:

    Improving customer experience is of growing importance for organisations in the UK and Ireland. This is underpinned by NPS increasingly being used as a board level compensation measure and the continuing regulator focus on complaint handling.

    What you will learn:

    What is Voice of the Customer?
    The changing landscape of customer interactions and the opportunities this presents
    Which areas of the business can benefit most
    How to overcome the barriers to integrating analytical techniques into customer interactions
    How text analytics is being used across different industries and the results being achieved

    Speaker: Matthew Stainer, Principal Data Scientist, SAS UK&I
  • Accelerate your AI projects in the Cloud Recorded: Jul 9 2019 34 mins
    Paul Jones, Chief Technology Officer, SAS UK&I
    During this webinar our experts discuss practical considerations when starting out on your AI journey in the Cloud.

    About the webinar:

    If you know that you need to get an AI project off the ground quickly, whether it’s due to competitive pressures, to be able to move with greater agility and speed or for testing out different AI scenarios for customer experiences – then deploying the solution via Cloud technologies is probably for you.

    In this Webinar we discuss the opportunities you can unlock when deploying SAS AI technology and touch on some of the practical considerations when starting out on your AI journey in the Cloud.

    During the webinar we discuss:

    Which deployment pattern and platform to choose?
    Where do you put your data?
    How do you scale your solution?

    Speakers:

    Doug Green, Technology Advisor, SAS UK&I

    Paul Jones, Chief Technology Officer, SAS UK&I
  • How to ensure AI applications are ethical and well governed Recorded: Jul 5 2019 30 mins
    Iain Brown - Head of Data Science, SAS UK&I
    Watch the webinar to learn more about what you need to consider to ensure that your AI practices are ethical.

    About the webinar:

    How you will guarantee AI’s responsible and ethical use? How will you use it for the good of your customers, without detrimental or subversive impacts on them or the markets in which you operate? And how will you use the data AI relies upon both ethically and in alignment with industry regulations? Do you already have the right governance frameworks, storage and security in place?

    Speaker: Iain Brown - Head of Data Science, SAS UK&I

    Dr. Iain Brown is the Head of Data Science for Financial Services at SAS and Adjunct Professor of Marketing Analytics at University of Southampton working closely with the Financial Services sector, providing thought leadership on the topics of Risk, AI and Machine Learning.

    During his time at SAS he has been involved in delivering numerous projects, and driving innovation in the fields of AI and the corresponding fields of machine learning, deep learning and natural language understanding.
  • CX: Harness the power of AI to deliver highly personalised customer experiences Recorded: Jul 4 2019 31 mins
    Oliver Sheerin, Customer Intelligence Solutions Advisor, SAS UK&I
    During this webinar we will share insights on how you can where to start when using AI to enhance your customers’ experiences, how you can get a powerful recommendation system up and running within hours whilst building trust and loyalty with your customers.

    About the webinar
    Often, customers don’t know exactly what they’re looking for. They may browse your products, and never see the product that would suit their needs perfectly.

    By analysing data from different sources, powerful AI can recommend unique content and tailored offers that will improve your customers’ experiences, catch their attention and generate more sales.

    Why attend?

    In this webinar, Oliver Sheerin, Customer Intelligence Advisor at SAS UKI will share insights on

    Where to start when using AI to enhance your customers' experiences
    How you can get a powerful recommendation system up and running
    How to build trust and loyalty with your customers

    Speaker: Oliver Sheerin, Customer Intelligence Solutions Advisor, SAS UK&I

    After spending nearly five years at Amazon.co.uk, Oliver has expertise across a number of retail categories in digital marketing, customer insight and customer engagement roles.

    At SAS, Oliver is focused on helping companies improve their customer experience and customer data strategies - and will be sharing his experiences with you today, and throughout a series of webinars over the coming weeks.
  • Customer Experience: How to understand customer needs across multiple channels Recorded: Jul 3 2019 29 mins
    Oliver Sheerin, Customer Intelligence Advisor at SAS UK&I
    During this webinar we will share insights on how you can interpret your customer data easily, enable true predictive marketing, and drive a more personalised experience for your customers.

    About the webinar:

    The data you collect on your customers is an extremely valuable resource. But only if you can analyse and translate it into actionable information that gives you the detail on the person behind the numbers.

    Many marketers and organisations don’t know where to start with the data they have and could be focussing on the wrong areas.

    Why attend?

    In this webinar, Oliver Sheerin, Customer Intelligence Advisor at SAS UKI will share insights on how to

    Interpret your customer data more easily
    Enable true predictive marketing
    Drive a more personalised experience for your customers

    Speaker: Oliver Sheerin, Customer Intelligence Advisor at SAS UK&I

    After spending nearly five years at Amazon.co.uk, Oliver has expertise across a number of retail categories in digital marketing, customer insight and customer engagement roles.

    At SAS, Oliver is focused on helping companies improve their customer experience and customer data strategies - and will be sharing his experiences with you today, and throughout a series of webinars over the coming weeks.
  • Customer Experience: How to guide your customers to where they want to go Recorded: Jul 2 2019 27 mins
    Oliver Sheerin, Customer Intelligence Solutions Advisor, SAS UK&I
    During this webinar we will share insights on how you can guide your customers on a journey, by delivering dynamic messages and content, that adapts in real time, allowing you to tailor the experience to their needs and help predict behaviour.

    About the webinar:

    The way your customers engage with you is unpredictable. They use different devices and channels at various times and points in their decision-making process.

    Their behaviour may be unpredictable, but they expect a predictable experience from you.

    Speaker: Oliver Sheerin, Customer Intelligence Solutions Advisor, SAS UK&I

    After spending nearly five years at Amazon.co.uk, Oliver has expertise across a number of retail categories in digital marketing, customer insight and customer engagement roles.

    At SAS, Oliver is focused on helping companies improve their customer experience and customer data strategies - and will be sharing his experiences with you today, and throughout a series of webinars over the coming weeks.
  • Customer Experience: How to use customer data to drive a test and learn culture Recorded: Jul 1 2019 34 mins
    Oliver Sheerin, Customer Intelligence Solutions Advisor, SAS UK&I
    During this webinar we will share insights on how you can start your journey to become a testing & learning organisation - and start turning opinion in to fact.

    About the webinar:

    Many organisations rely on opinion to drive their business decisions which drives their customers' experience.

    The time pressure on resources can also mean that non-performing actions or decisions will remain in place. This could simply be that you’re sharing out of stock items on your website which is causing abandoned baskets, or personalisation that isn’t accurate.

    Using your customer data to drive a test and learn culture, will help you to make the transition from opinion to fact, by identifying what small, quick tests you can conduct to answer important business questions, improve upon your business KPIs and improve your customer experience.

    Why attend?

    Learn how to use customer data to drive a test and learn culture
    Identify tests to conduct to turn opinion in to fact and drive business decisions
    Understand how to improve your business KPI's and improve customer experience

    Speaker: Oliver Sheerin, Customer Intelligence Solutions Advisor, SAS UK&I

    After spending nearly five years at Amazon.co.uk, Oliver has expertise across a number of retail categories in digital marketing, customer insight and customer engagement roles.
    At SAS, Oliver is focused on helping companies improve their customer experience and customer data strategies - and will be sharing his experiences with you today, and throughout a series of webinars over the coming weeks.
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  • Title: The Art of the Practical - Making AI Real
  • Live at: Jul 11 2019 8:05 pm
  • Presented by: Iain Brown, Head of Data Science, SAS UK&I
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