5 Things to Get Right for Today’s Contact Centers

Presented by

Dan Miller, Opus Research | Samith Ramachandran, Uniphore | Vijai Shankar, Uniphore

About this talk

Join Uniphore and Opus Research for a session that will deliver insights and practical suggestions on how leading companies are leveraging Artificial Intelligence, Automation and Machine Learning to manage increased workloads, support remote agents and remain flexible during these unprecedented times. In this webinar we will outline 5 moves to make now that will make a significant difference so your organization can: - Efficiently triage incoming calls to reduce agent call load - Decrease hold time & save costs with increased first call resolution - Monitor, manage & support quality & compliance for agents working from home - Train & on-board new agents to handle increasing demand - Deploy an effective AI driven self service strategy to manage peaking call volumes

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Webcasts from the experts on Conversational Service Automation - the best of human and artificial intelligence, to drive both automated conversations with your customers as well as superior calls with empowered human contact center agents.