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5 Things to Get Right for Today’s Contact Centers

Join Uniphore and Opus Research for a session that will deliver insights and practical suggestions on how leading companies are leveraging Artificial Intelligence, Automation and Machine Learning to manage increased workloads, support remote agents and remain flexible during these unprecedented times.

In this webinar we will outline 5 moves to make now that will make a significant difference so your organization can:

- Efficiently triage incoming calls to reduce agent call load
- Decrease hold time & save costs with increased first call resolution
- Monitor, manage & support quality & compliance for agents working from home
- Train & on-board new agents to handle increasing demand
- Deploy an effective AI driven self service strategy to manage peaking call volumes
Recorded May 12 2020 36 mins
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Presented by
Dan Miller, Opus Research | Samith Ramachandran, Uniphore | Vijai Shankar, Uniphore
Presentation preview: 5 Things to Get Right for Today’s Contact Centers

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  • 5 Things to Get Right for Today’s Contact Centers Recorded: May 12 2020 36 mins
    Dan Miller, Opus Research | Samith Ramachandran, Uniphore | Vijai Shankar, Uniphore
    Join Uniphore and Opus Research for a session that will deliver insights and practical suggestions on how leading companies are leveraging Artificial Intelligence, Automation and Machine Learning to manage increased workloads, support remote agents and remain flexible during these unprecedented times.

    In this webinar we will outline 5 moves to make now that will make a significant difference so your organization can:

    - Efficiently triage incoming calls to reduce agent call load
    - Decrease hold time & save costs with increased first call resolution
    - Monitor, manage & support quality & compliance for agents working from home
    - Train & on-board new agents to handle increasing demand
    - Deploy an effective AI driven self service strategy to manage peaking call volumes
  • Global Survey: Speech Analytics & Conversational Service Automation Recorded: Nov 19 2019 48 mins
    Dan Miller, Opus Research; Jafar Syed, Uniphore; Samith Ramachandran, Uniphore
    An Opus Research four-year global survey documents the business impact of Speech Analytics technologies to enable a path to digital transformation and address immediate customer issues. Enterprise customers show growing interest in real-time customer journey orchestration and intelligent assistance, adding elements of Artificial Intelligence (Natural Language Understanding, Machine Learning) to improve customer experience, bolster employee productivity, and enable Conversational Service Automation.
Get Future Ready with Conversational AI
Webcasts from the experts on Conversational Service Automation - the best of human and artificial intelligence, to drive both automated conversations with your customers as well as superior calls with empowered human contact center agents.

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  • Title: 5 Things to Get Right for Today’s Contact Centers
  • Live at: May 12 2020 1:45 pm
  • Presented by: Dan Miller, Opus Research | Samith Ramachandran, Uniphore | Vijai Shankar, Uniphore
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