How to Knock 20 Seconds Off Your Average Handling Time

Presented by

Rachael Boynton - Call Centre Helper, Mike Murphy - Genesys, Paul Weald - Contact Centre Innovator

About this talk

We looked at what you can do to shave 20 seconds off your Average Handling Time. In this webinar we looked at how you could save time on every call. Topics to be discussed: Active listening Signposting during a call Controlling runaway talkers Fast techniques to establish rapport with a caller The role of technology Screen Pops – putting details on the screen Reducing call transfers Cutting down on time to verify a caller Top tips from the audience

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