How to Create and Maintain a Positive Culture

Presented by

Charlie Mitchell - Call Centre Helper, Caroline Cooper - Naturally Loyal, Mike Murphy - Genesys

About this talk

In a contact centre creating and maintaining a positive culture is critical to success. But it is a lot easier said than done. In this webinar we look at how we can create a positive culture in the Contact Centre. Topics to be discussed: •Creating a positive culture •Getting the basics right •Removing demotivators •The role of coaching •Ensuring that team leaders spend time coaching •Positive feedback •Fixing broken processes •Improving morale •Avoiding motivation by chocolate •Creating a fun environment •Top tips from the audience

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (10)
Subscribers (395)
Call centre, customer service and customer experience webinar content delivered by a host of experts tackling today’s hot CX issues and trends from call centre metrics to chatbots, AI, WFM, customer engagement, CCaaS and more. Visit: