How to Give the Wow Factor on Email and Live Chat

Presented by

Charlie Mitchell - Call Centre Helper, Neil Martin - The First Word, Mike Murphy

About this talk

In this webinar, we discussed the more innovative ideas that really help you to impress your customers over these two channels, considering everything from language selection to technology solutions. Topics to be discussed: •Language selection •Advisor soft-skills •Tone and personality •Customer service strategy •The customer experience •The role of technology •Omnichannel customer support •Top Tips from the Audience

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (10)
Subscribers (395)
Call centre, customer service and customer experience webinar content delivered by a host of experts tackling today’s hot CX issues and trends from call centre metrics to chatbots, AI, WFM, customer engagement, CCaaS and more. Visit: