Jonty Pearce - Call Centre Helper, Colin Shaw - Beyond Philosophy, Mike Murphy - Genesys
About this talk
From quick wins to longer term fixes, we will suggest how you can meet, and surpass, customer expectations at every touchpoint of the customer journey.
In this webinar, we take you through how you can get the basics of the customer experience right, before adding some finishing touches, for a truly memorable experience.
•Quick Wins to Improve Customer Experience
•Building an Emotional Connection with Customers
•Spotting and Fixing Broken Processes
•Improving First Contact Resolution
•Reducing Customer Effort
•The Use of Technology
•Top Tips from the Audience
Call centre, customer service and customer experience webinar content delivered by a host of experts tackling today’s hot CX issues and trends from call centre metrics to chatbots, AI, WFM, customer engagement, CCaaS and more. Visit: www.genesys.com/uk…