Digital Transformation 2.0 for FSI: Plan your CX Strategy for 2020 and Beyond

Presented by

Genesys business strategy experts Brendan Dykes, Rik McCrossan & Stefan Kauck

About this talk

For today's FSI companies, providing great experiences for customers is just as important as the services you offer, or the transactions you process. With that in mind, how do you take the next step to digital transformation and plan for 2020 and beyond? Join Genesys for this webinar and learn how to: •Move from transactions to highly engaging experiences •Execute an AI or machine learning strategy •Balance risk and outcome when implementing new technology We'll look beyond individual tactics to a joined-up approach that incorporates your entire organisation and the technologies that impact CX.

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Call centre, customer service and customer experience webinar content delivered by a host of experts tackling today’s hot CX issues and trends from call centre metrics to chatbots, AI, WFM, customer engagement, CCaaS and more. Visit: