The New Rules for Customer Experience 2019

Presented by

Charlie Mitchell - Call Centre Helper, Mike Murphy - Genesys, Martin Jukes - MPathy Plus

About this talk

The customer experience is a relatively new concept; however, many organisations are now fully focused on optimising their customers journeys to create experiences that customers remember and the contact centre is often central to their plans. In this webinar, we keep you up to date with all the latest strategies for improving customer journeys, highlighting the growing importance of the contact centre in creating the best possible experiences. Topics discussed: - The customer experience - Customer journeys - Customer management - The new role of the contact centre - Maximising the value of the contact centre

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