Customer Service Excellence in Digital Insurance Claims

Presented by

Dave Giordano, Chief Strategy Officer, Alfresco

About this talk

Claims content is a daily and growing struggle for insurers. Insurers rely on established claims management systems to support daily claims operations. But as rich media pours in workers find themselves struggling to process the content and customer satisfaction inevitably suffers. Watch our on-demand webinar with Grzegorz Podleśny, Partner at Sollers Consulting and Dave Giordano, Chief Strategy Officer, Alfresco. Together they demonstrate the value of adding content services alongside your existing claims management system so claims content can be intelligently identified and timesaving processes automatically kicked-off. We will also show how a claims agent can easily and quickly access the content they need with intuitive collaborate and document services tools. Watch this webinar and learn why it is critically important to: - Continuously communicate with the customer throughout the claims process. - Discover the single view of the customer and manage disparate digital interactions. - Enable third parties to be part of the customer-centric architecture.

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Alfresco is a commercial, open source software company that offers a content and process management platform that ensures access to the right information at the right time, while delivering complete information governance controls to reduce corporate risk. Powering the daily work of more than 11 million people at industry-leading organizations worldwide, the Alfresco Digital Business Platform is a modern cloud-native, platform that enables organizations to very quickly build content and process focused apps to power digital operations.