Customer Service Excellence in Digital Insurance Claims

Claims content is a daily and growing struggle for insurers. Insurers rely on established claims management systems to support daily claims operations. But as rich media pours in workers find themselves struggling to process the content and customer satisfaction inevitably suffers. Watch our on-demand webinar with Grzegorz Podleśny, Partner at Sollers Consulting and Dave Giordano, Chief Strategy Officer, Alfresco. Together they demonstrate the value of adding content services alongside your existing claims management system so claims content can be intelligently identified and timesaving processes automatically kicked-off. We will also show how a claims agent can easily and quickly access the content they need with intuitive collaborate and document services tools. Watch this webinar and learn why it is critically important to: - Continuously communicate with the customer throughout the claims process. - Discover the single view of the customer and manage disparate digital interactions. - Enable third parties to be part of the customer-centric architecture.