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Snapshot: Intelligent Incident Management

Learn how our bi-directional ServiceNow integration helps you identify problems rapidly, accelerate service response, and alert proactively across the entire incident lifecycle.
Recorded Dec 14 2018 3 mins
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  • Rapidly Enable Agile DevOps Teams with Secure Services Jun 11 2020 6:00 pm UTC 60 mins
    David Roth, Jeff Kollmann, Mark Hillyard
    Operational efficiency and security are among the top objectives of enterprise IT organizations today. But competing pressures to maintain performance of legacy systems while rapidly enabling the business in a secure, governed manner can sometimes be in direct conflict with these objectives. Accomplishing these competing objectives can be especially challenging for IT teams with multiple fragmented IT operations tools.

    In this webinar, Beyond20 and OpsRamp will demonstrate how modern IT operations teams are addressing and overcoming these challenges by leveraging sophisticated IT operations platforms with AIOps and machine learning – for rapid discovery, onboarding, monitoring, and incident resolution. We’ll explore how IT teams can be more efficient and proactive while optimizing costs.

    Key Takeaways You’ll Learn from this Webinar: 
    ● Best practices and tools for rapidly enabling all your business units with the tools and
    infrastructure resources they need, when they need them.
    ● Automate discovery and onboarding of IT resources with prescribed monitoring
    templates for consistent security and compliance governance.
    ● Centralize all IT operations within a single IT operations management platform – resource discovery,
    performance monitoring, resource management, and incident resolution – for more efficient and governed operations.
  • Improve Website Performance and Availability with Synthetic Monitoring Jun 3 2020 4:00 pm UTC 45 mins
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    Any delay in the response time of your website can adversely affect user satisfaction and customer delight. OpsRamp synthetic monitoring allows you to track the performance of your websites and internet services and remove bottlenecks before they can affect your users. Irrespective of the geographical locations, OpsRamp lets you monitor the web services and triggers notifications for issues detected during monitoring so you can:

    - Take appropriate actions before your end users are impacted.
    - Improve customer satisfaction with better website uptime.
    - Detect errors before they affect the customer environments.
    - Test your throughput and latency between client requests and responses.

    Join this TechTalk to learn more about OpsRamp synthetic monitoring. What's new? What's next? This TechTalk with feature a glimpse into the roadmap with OpsRamp product management.
  • Common Operations Problems Solved by OpsRamp Discovery and Monitoring Recorded: May 20 2020 45 mins
    Neal Berggren, Darren Cunningham
    OpsRamp provides hundreds of out-of-the-box IT infrastructure monitoring templates that capture behavioral and performance metrics for applications, servers, networks, storage, and database instances across hybrid and multi-cloud environments. Combined with powerful AIOps capabilities, modern IT operations teams can leverage both native monitors (pre-built instrumentation for managing IT infrastructure) and custom monitors (user-defined instrumentation for specialized workloads) for proactive IT operations management as a service and responsive troubleshooting.

    In this interactive session we'll dive into why the right hybrid discovery and monitoring strategy is more important than ever as organizations adopt remote work strategies.
  • How OpsRamp's intelligent Escalations Enables Remote Workers Recorded: May 13 2020 45 mins
    Chris Bell, Darren Cunningham
    "OpsRamp alert escalation policies allow an administrator to configure escalation rules that determine which alerts that need attention, which users are required to take action, and what actions should be taken.

    In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and need to be able to not only understand the signal from the noise, but also get to the root cause faster and ensure information is getting to the right people at the right time to reduce meantime to resolution. "
  • Managed Service Providers Need to Ramp Up Now Recorded: May 12 2020 38 mins
    Eric Cook, Paul Bates
    Given the burden of supporting a remote workforce while accelerating digital transformation, IT operations teams will lean more heavily on the expertise of their managed service providers to navigate the new normal. In a recent survey, more than 90 percent of technology leaders expect to use managed service providers for technical expertise and knowledge, enhanced security and cost optimisation.

    It all starts with the right level of visibility, intelligence and optimization. This interactive Tech Talk will focus on ways to accelerate innovation with hybrid operations monitoring and management - from discovery to resolution. We'll cover:

    * Creating a true single pane of glass
    * Reducing incidents by 90%+
    * Service innovation
    * Tool consolidation
    * Increasing your profit per contract
  • IT Operations Strategies in an Economic Slowdown Recorded: May 7 2020 43 mins
    Polly Traylor - Communications, Donnie Berkholz - VP of IT Service Delivery, Mike Kavis - Chief Cloud Architect @Deloitte
    IT leaders will need to rethink and readjust their business plans for 2020 during the Covid-19 pandemic. In a time of record unemployment and widespread remote workforces, businesses are having to adapt operations and marketplace strategies overnight. This interactive webinar will discuss results of a recent survey asking IT operations executives about technology priorities, budgets, and hiring plans needed to succeed in a volatile economic environment.
  • Cloud to Cloud, Easily Integrate Cloud Monitoring Tools in a Time of Remote Work Recorded: May 6 2020 45 mins
    Wael Altaqi, Darren Cunningham
    "OpsRamp can ingest, process, and analyze events from third-party tools and automatically create new managed resources for alerts ingested from other monitoring tools. Automatic resource creation ensures rapid root cause analysis for third-party resources with relevant context. Application owners can also tag external resources to service maps so that they can drill-down and troubleshoot the supporting hybrid infrastructure for the associated business-critical service.

    In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives."
  • Patching Operating Systems While Working from Home Recorded: Apr 29 2020 41 mins
    Michael Del Castillo, Solutions Consultant, OpsRamp; Darren Cunningham, VP Marketing, OpsRamp
    A security flaw in your organization can cause huge financial loss, credibility and litigation issues. Enabling patch management in your organization can help you fix and avoid the chance of any vulnerabilities in the future. OpsRamp's built-in patch management capabilities can provide a 24*7 availability of your infrastructure. OpsRamp supports patch management for two types of environments: Windows and Linux.

    In this interactive session we'll dive into the benefits of unified patch management as part of your overall IT operations management strategy as enterprise organizations and managed service providers adopt remote work strategies and prioritize digital transformation initiatives.
  • Stop Swivel-Chair IT Operations with OpsRamp and ServiceNow ITSM Recorded: Apr 23 2020 41 mins
    Jordan Sher, Senior Director of Corporate Marketing & Curt Thorin, Solution Strategist, OpsRamp
    OpsRamp and ServiceNow together help you conquer the chaos of multi-cloud management, with a single digital operations command center where you can proactively discover, monitor, manage, and remediate incidents without toggling between multiple consoles or struggling with disparate data sources.

    Learn how to stop swapping screens and start solving issues with:
    - ServiceNow Integration. Manage your incident lifecycle with actionable insights so that you can prevent IT outages and reduce downtime.
    - Proactive Monitoring. Drive system health, availability, and performance with policy-based monitoring for IT services hosted on data centers and public clouds.
    - Improved Service Maps. Drive better context for IT outages and restore services faster with a real-time picture of your applications and supporting infrastructure.
    - AIOps-Powered Alert Inferencing. Use machine learning for faster incident identification and better situational awareness with contextual and enriched alerts.
  • Manage Your Hybrid IT Environment Through Remote Access Recorded: Apr 22 2020 45 mins
    Jeff Kollmann, Solutions Strategist, OpsRamp; Darren Cunningham, VP Marketing, OpsRamp
    OpsRamp’s Secure Remote Console enables you to launch consoles into managed devices remotely. Remote consoles let you securely log into hybrid infrastructure through a wide variety of protocols like Secure Shell (SSH), Remote Desktop Protocol (RDP), Telnet, Virtual Network Computing (VNC) and Remote Shell (RSH). OpsRamp records all actions carried out by an administrator on a device. You can use video playback recordings for audit trails, change and compliance management and training.

    In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives.
  • Five Ways AIOps Can Transform Your Enterprise Recorded: Apr 21 2020 43 mins
    Eric Cook
    Artificial intelligence for IT operations is a new, emerging technology to help IT operations teams make sense of operational data. But how can it work for you?

    Join the OpsRamp AIOps experts and learn:

    How AIOps can help you proactively monitor for disruptions
    Where AIOps can speed detection and remediation of incidents
    Which alerts AIOps can automatically reduce from your system
    How to choose and evaluate an AIOps tool for your organization
  • Command Center, Outdated, or Perfect Time for IT Operations? Recorded: Apr 15 2020 45 mins
    Curt Thorin, Darren Cunningham
    Many of OpsRamp customers have established a digital operations command center for hybrid IT monitoring and management. Is now the time to invest in the ability to gain visibility across your entire infrastructure in one place?

    In this interactive session we'll dive into the concept of a digital operations command center, share examples and demonstrations to outline why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives.
  • Bringing AIOps to Hybrid Cloud Monitoring and Management Recorded: Apr 9 2020 52 mins
    Jordan Sher, Senior Director of Corporate Marketing & Jeff Kollman, Solution Strategist, OpsRamp
    Artificial intelligence for IT Operations is purpose-built to ingest large sources of data from infrastructure and point tools, and produce actionable insights on root-cause analysis and incident remediation. How do you bring these innovations to an enterprise ecosystem that’s also in the middle of cloud migration and overall digital transformation?

    You will learn:

    - How artificial intelligence can transform your hybrid monitoring practice, making it more proactive and business-service-centric than ever before
    - How to build towards a unified and coordinated approach to IT operations management and IT service management
    - Key insights and tangible ideas for getting buy-in on your eventual adoption of AIOps, making for a smooth transition to the future
  • Getting to a Hybrid IT Strategy with OpsRamp Recorded: Apr 8 2020 44 mins
    Michael Del Castillo, Darren Cunningham
    Are you prepared for managing the requirements of both on-premises and multi-cloud infrastructure discovery, monitoring and management? Do you have the right strategy for event management and automation in place? What about AIOps?

    In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives.
  • Agentless Monitoring and Custom Monitors Recorded: Apr 1 2020 47 mins
    Curt Thorin, Darren Cunningham
    In addition to Agent-Based Custom Monitors, OpsRamp supports agentless infrastructure monitoring to allow our customers to track the health and performance of network, storage, and virtual resources as well as platform as a service (PaaS) cloud resources.

    In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives.
  • The 4 Phases of IT Operations Maturity Recorded: Mar 27 2020 62 mins
    Nancy Gohring, Jordan Sher
    Join OpsRamp and 451 Research senior analyst Nancy Gohring for an insightful webinar on the four stages of IT operations maturity, and how you can advance your organization incrementally through each. In this webinar we’ll discuss:

    The platform approach to ITOM including the rise of new organizational models in monitoring, management, and analytics.
    Artificial intelligence adoption in the modern enterprise, dispelling some common myths and fallacies.
    The journey to IT operational excellence and what it will take to move your enterprise forward.
  • The State of AIOps For Incident Management & Beyond Recorded: Mar 12 2020 47 mins
    Jordan Sher, Senior Director of Corporate Marketing & Curt Thorin, Solution Strategist, OpsRamp
    Get the real story on AIOps implementations from IT professionals that have actually done it. Read the OpsRamp State of AIOps report and benchmark your AIOps tool evaluation criteria and implementation practices with fresh insights from your peers.

    In this webinar, you will learn:

    - Which technical features rank highest for modern incident management
    - How to identify the most high-impact use cases for quick AIOps success
    - Why IT leaders are looking to both hire new team members and retrain existing employees to meet the demands of AIOps deployments

    Read the 20-page report 'The State of AIOps' at https://info.opsramp.com/state-of-aiops to learn more.
  • The Evolution of IT Operations: Part 3 of 3 Recorded: Feb 28 2020 4 mins
    Nancy Gohring, Senior Analyst, 451 Research
    "Intelligent monitoring" - What does this mean?
    Join Nancy Gohring from 451 Research for this informal chat on the growing role of artificial intelligence and machine learning to monitoring in IT operations.

    This is part 3 of a 3-part series.
  • The Evolution of IT Operations: Part 2 of 3 Recorded: Feb 28 2020 2 mins
    Nancy Gohring, Senior Analyst, 451 Research
    What's next in the Observability trend? What is Observability, anyway? Join Nancy Gohring from 451 Research for this informal chat on the emergence of a new kind of monitoring built for the cloud native world.

    This is part 2 of a 3-part series.
  • The Evolution of IT Operations: Part 1 of 3 Recorded: Feb 28 2020 5 mins
    Nancy Gohring, Senior Analyst, 451 Research
    Where does your enterprise fall on the IT operations maturity curve? Join Nancy Gohring from 451 Research for this informal chat on the four stages of IT operations and monitoring maturity.

    This is part 1 of a 3-part series.
Control the Chaos of Your Hybrid IT Infrastructure
Gain more visibility and control of your entire hybrid IT ecosystem with OpsRamp. Built for enterprise IT and service providers, OpsRamp delivers the “killer app” for end-to-end IT management. Our cloud platform creates a central hub that all IT teams - from operations to service management and everyone in between - use to manage today’s complex hybrid computing environment. Hundreds of organizations like Dolby, Epsilon, KAR Auction Services and Bio-Rad rely on OpsRamp to manage more workloads with less work. We're backed by Sapphire Ventures.

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  • Title: Snapshot: Intelligent Incident Management
  • Live at: Dec 14 2018 10:55 pm
  • Presented by: OpsRamp
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