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The State of AIOps For Incident Management & Beyond

Get the real story on AIOps implementations from IT professionals that have actually done it. Read the OpsRamp State of AIOps report and benchmark your AIOps tool evaluation criteria and implementation practices with fresh insights from your peers.

In this webinar, you will learn:

- Which technical features rank highest for modern incident management
- How to identify the most high-impact use cases for quick AIOps success
- Why IT leaders are looking to both hire new team members and retrain existing employees to meet the demands of AIOps deployments

Read the 20-page report 'The State of AIOps' at https://info.opsramp.com/state-of-aiops to learn more.
Recorded Mar 12 2020 47 mins
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Presented by
Jordan Sher, Senior Director of Corporate Marketing & Curt Thorin, Solution Strategist, OpsRamp
Presentation preview: The State of AIOps For Incident Management & Beyond

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  • Patching Operating Systems While Working from Home Apr 29 2020 4:00 pm UTC 45 mins
    Michael Del Castillo, Darren Cunningham
    A security flaw in your organization can cause huge financial loss, credibility and litigation issues. Enabling patch management in your organization can help you fix and avoid the chance of any vulnerabilities in the future. The OpsRamp Patch Management can provide a 24*7 availability of your infrastructure. OpsRamp supports Patch Management for two types of environments: Windows and Linux.

    In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives.
  • Stop Swivel-Chair IT Operations with OpsRamp and ServiceNow ITSM Apr 23 2020 6:00 pm UTC 41 mins
    Jordan Sher, Senior Director of Corporate Marketing & Curt Thorin, Solution Strategist, OpsRamp
    OpsRamp and ServiceNow together help you conquer the chaos of multi-cloud management, with a single digital operations command center where you can proactively discover, monitor, manage, and remediate incidents without toggling between multiple consoles or struggling with disparate data sources.

    Learn how to stop swapping screens and start solving issues with:
    - ServiceNow Integration. Manage your incident lifecycle with actionable insights so that you can prevent IT outages and reduce downtime.
    - Proactive Monitoring. Drive system health, availability, and performance with policy-based monitoring for IT services hosted on data centers and public clouds.
    - Improved Service Maps. Drive better context for IT outages and restore services faster with a real-time picture of your applications and supporting infrastructure.
    - AIOps-Powered Alert Inferencing. Use machine learning for faster incident identification and better situational awareness with contextual and enriched alerts.
  • Manage Your Hybrid IT Environment Through Remote Access Apr 22 2020 4:00 pm UTC 45 mins
    Jeff Kollmann, Darren Cunningham
    OpsRamp’s Secure Remote Console enables you to launch consoles into managed devices remotely. Remote consoles let you securely log into hybrid infrastructure through a wide variety of protocols like Secure Shell (SSH), Remote Desktop Protocol (RDP), Telnet, Virtual Network Computing (VNC) and Remote Shell (RSH). OpsRamp records all actions carried out by an administrator on a device. You can use video playback recordings for audit trails, change and compliance management and training.

    In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives.
  • Command Center, Outdated, or Perfect Time for IT Operations? Apr 15 2020 4:00 pm UTC 45 mins
    Luke Smith, Darren Cunningham
    Many of OpsRamp customers have established a digital operations command center for hybrid IT monitoring and management. Is now the time to invest in the ability to gain visibility across your entire infrastructure in one place?

    In this interactive session we'll dive into the concept of a digital operations command center, share examples and demonstrations to outline why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives.
  • Bringing AIOps to Hybrid Cloud Monitoring and Management Apr 9 2020 5:00 pm UTC 52 mins
    Jordan Sher, Senior Director of Corporate Marketing & Jeff Kollman, Solution Strategist, OpsRamp
    Artificial intelligence for IT Operations is purpose-built to ingest large sources of data from infrastructure and point tools, and produce actionable insights on root-cause analysis and incident remediation. How do you bring these innovations to an enterprise ecosystem that’s also in the middle of cloud migration and overall digital transformation?

    You will learn:

    - How artificial intelligence can transform your hybrid monitoring practice, making it more proactive and business-service-centric than ever before
    - How to build towards a unified and coordinated approach to IT operations management and IT service management
    - Key insights and tangible ideas for getting buy-in on your eventual adoption of AIOps, making for a smooth transition to the future
  • Getting to a Hybrid IT Strategy with OpsRamp Apr 8 2020 4:00 pm UTC 45 mins
    Michael Del Castillo, Darren Cunningham
    Are you prepared for managing the requirements of both on-premises and multi-cloud infrastructure discovery, monitoring and management? Do you have the right strategy for event management and automation in place? What about AIOps?

    In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives.
  • Agentless Monitoring and Custom Monitors Recorded: Apr 1 2020 47 mins
    Curt Thorin, Darren Cunningham
    In addition to Agent-Based Custom Monitors, OpsRamp supports agentless infrastructure monitoring to allow our customers to track the health and performance of network, storage, and virtual resources as well as platform as a service (PaaS) cloud resources.

    In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives.
  • The 4 Phases of IT Operations Maturity Recorded: Mar 27 2020 62 mins
    Nancy Gohring, Jordan Sher
    Join OpsRamp and 451 Research senior analyst Nancy Gohring for an insightful webinar on the four stages of IT operations maturity, and how you can advance your organization incrementally through each. In this webinar we’ll discuss:

    The platform approach to ITOM including the rise of new organizational models in monitoring, management, and analytics.
    Artificial intelligence adoption in the modern enterprise, dispelling some common myths and fallacies.
    The journey to IT operational excellence and what it will take to move your enterprise forward.
  • The State of AIOps For Incident Management & Beyond Recorded: Mar 12 2020 47 mins
    Jordan Sher, Senior Director of Corporate Marketing & Curt Thorin, Solution Strategist, OpsRamp
    Get the real story on AIOps implementations from IT professionals that have actually done it. Read the OpsRamp State of AIOps report and benchmark your AIOps tool evaluation criteria and implementation practices with fresh insights from your peers.

    In this webinar, you will learn:

    - Which technical features rank highest for modern incident management
    - How to identify the most high-impact use cases for quick AIOps success
    - Why IT leaders are looking to both hire new team members and retrain existing employees to meet the demands of AIOps deployments

    Read the 20-page report 'The State of AIOps' at https://info.opsramp.com/state-of-aiops to learn more.
  • The Evolution of IT Operations: Part 3 of 3 Recorded: Feb 28 2020 4 mins
    Nancy Gohring, Senior Analyst, 451 Research
    "Intelligent monitoring" - What does this mean?
    Join Nancy Gohring from 451 Research for this informal chat on the growing role of artificial intelligence and machine learning to monitoring in IT operations.

    This is part 3 of a 3-part series.
  • The Evolution of IT Operations: Part 2 of 3 Recorded: Feb 28 2020 2 mins
    Nancy Gohring, Senior Analyst, 451 Research
    What's next in the Observability trend? What is Observability, anyway? Join Nancy Gohring from 451 Research for this informal chat on the emergence of a new kind of monitoring built for the cloud native world.

    This is part 2 of a 3-part series.
  • The Evolution of IT Operations: Part 1 of 3 Recorded: Feb 28 2020 5 mins
    Nancy Gohring, Senior Analyst, 451 Research
    Where does your enterprise fall on the IT operations maturity curve? Join Nancy Gohring from 451 Research for this informal chat on the four stages of IT operations and monitoring maturity.

    This is part 1 of a 3-part series.
  • OpsRamp Platform Winter 2020 Release Recorded: Feb 25 2020 52 mins
    Darren Cunningham - VP Marketing, Michael Fisher - Product Manager, & Curt Thorin - Solutions Strategist
    Simplify and transform IT operations management.

    The OpsRamp Winter 2020 Release advances AIOps, cloud, and synthetic monitoring. Watch this on-demand webinar and get to know all the new IT Ops management platform enhancements including:

    - OpsQ Recommend Mode. Stay in control by using explainable and transparent analytical recommendations for first-response and incident creation.
    - Deeper Cloud Monitoring. Support for 4 AWS, 7 Azure, and 8 GCP cloud services.
    - Synthetic Monitoring. Deeper insights and analysis for troubleshooting multi-step transactions.
    - Agentless Discovery and Monitoring for Windows Servers. Manage distributed Windows infrastructure in a secure and frictionless way with agentless monitoring.

    Hear from the OpsRamp product management team and dive into comprehensive demonstrations.
  • Roundtable: The 6 Steps to Becoming a Top-Performing IT Operations Organization Recorded: Nov 26 2019 61 mins
    Bojan Simic, Founder & Chief Analyst, DEJ, Darren Cunningham, VP Marketing, and Michael Fisher, Product Management, OpsRamp
    Join OpsRamp and Bojan Simic, Founder and Chief Analyst at The Digital Enterprise Journal, for an insightful discussion on how top-performing IT organizations have successfully redefined the role of IT operations, including:

    - Deploying platforms for greater operational intelligence
    - Modernizing IT incident management strategies
    - Incorporating automation into everything ITOps
    - Taking a customer-centric approach to managing IT
  • 4 Insights on the Future of Modern IT Operations Recorded: Nov 7 2019 49 mins
    Jordan Sher, Senior Director of Corporate Marketing & Luke Smith, Solution Architect, OpsRamp
    Join the OpsRamp team for an insightful discussion and review of our latest survey: Adapt or Perish: The OpsRamp Report on Modern IT Operations in the Digital Age. We’ll review:

    - The new expectations of IT operations from modern business
    - Methods for addressing the modern skills gap
    - The metrics for evaluating IT operations effectiveness
    - How to take a DevOps approach to ITOps

    Don’t miss your chance to be among the first to see the results of this research. Claim your seat today.
  • OpsRamp Fall Release Recorded: Oct 9 2019 37 mins
    Darren Cunningham, VP Marketing, Michael Fisher, Product Manager, & Curt Thorin, Solution Strategist, OpsRamp
    More control. More flexibility. Less chaos.

    The OpsRamp Fall Release includes enhancements to OpsQ, the OpsRamp artificial intelligence inference engine, that improves event management capabilities and intelligent correlation machine learning models, along with improved multi-cloud monitoring and much more. 

    Watch this on-demand webinar and get to know all the platform enhancements including:

    - OpsQ Inference Models: OpsRamp Fall 2019 release includes new ensemble learning capabilities that incorporate alert similarity to discover related alerts for faster troubleshooting and reduced downtime.
    - Fine-Grained Observed Mode Widgets: OpsRamp Fall 2019 introduces widget enhancements that showcase potential alert reduction results for inferences created in Observed Mode.
    - Improved Context Ingestion: OpsQ can ingest resource context via alerts from other IT operations management tools. 
    - Cloud Monitoring: Today OpsRamp delivers 100+ integrations for Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). The OpsRamp Fall 2019 Release includes new integrations with AWS services and GCP events for enhanced multi-cloud monitoring support.
    - Synthetic Monitoring: Synthetics now lets customers pinpoint website outages to specific network routes.
    - Custom Integration Framework: OpsRamp now makes it easy to build custom integrations using webhook authentication.
  • Modernizing Infrastructure Monitoring and Management with AIOps Recorded: Aug 23 2019 41 mins
    Darren Cunningham, VP Marketing & Curt Thorin, Solution Strategist, OpsRamp
    Artificial intelligence for IT operations (AIOps), with its promises of smarter automation, data ingestion, and actionable insights, is all the rage in the world of IT infrastructure monitoring and management. But how do you fundamentally implement it in an organization that is simultaneously balancing the demands of legacy, cloud, and hyperconverged digital infrastructure?

    Join the OpsRamp team to see a simplified roadmap to bring AIOps to hybrid infrastructure monitoring and management, and watch a demo of the OpsRamp platform in action.

    You will learn:

    - How AIOps can drive faster alert correlation, deduplication, and suppression
    - How you can observe AIOps in action before you actually push a solution to production
    - How you can bring AIOps to both your IT operations and IT service management practices simultaneously
  • Demo: An AIOps Platform for Hybrid Infrastructure Management Recorded: Aug 19 2019 35 mins
    Jordan Sher, Senior Director of Corporate Marketing & Curt Thorin, Solution Strategist, OpsRamp
    In this demo, we see firsthand how OpsRamp was created to serve as an AIOps platform to monitor and analyze what the company describes as complex and often disparate hybrid infrastructures. These infrastructures might typically span across several data cloud environments or data centers on container or monolithic platforms — which OpsRamp condenses into a single console interface.

    Taking us on this demo tour are Jordan Sher, Senior Director of Corporate Marketing at OpsRamp, and Curt Thorin, an OpsRamp Solution Strategist.

    This demo was set up to emulate the volume of incidents generated at a typical organization, totaling 43,000 alerts per week. “This [amount of data] is incredible for an IT team to manage. When you bring it up [with OpsRamp], it dramatically reduces the number of raw alerts that they need to deal with, which dramatically decreases the number of incidents that they need to escalate,” Sher said. “And it simplifies their life by creating these inferences, which correlate alerts, so that the business doesn’t have to do that manually anymore.”
  • Tech Talk: Context is Critical - How Richer Data Yields Richer Results Recorded: Jul 1 2019 40 mins
    Bhanu Singh, Senior VP of Engineering & DevOps, OpsRamp
    Hear Bhanu Singh's presentation at Cloud Expo Santa Clara on how to build a data-driven organization for better operational agility in the face of overwhelming data.
  • Introducing OpsQ Observed Mode: OpsRamp Summer Release 2019 Recorded: Jun 4 2019 46 mins
    Darren Cunningham - VP Marketing, Mahesh Ramachandran - VP Product Management, & Curt Thorin, Solution Strategist, OpsRamp
    The Summer 2019 Release introduces OpsQ Observed Mode to build confidence in machine learning models for IT event and performance analysis. It also includes automated alert suppression to reduce human time spent on first-response to alerts, continuous learning-based alert escalation using live event data, and new infrastructure monitoring capabilities for cloud native environments.

    Watch our on-demand webinar to see all the new enhancements to the platform, including:

    OpsQ Observed Mode: OpsQ Observed Mode helps incident management teams assess the accuracy of the OpsRamp machine learning algorithms in a live production environment before they take effect.

    Learning-Based Auto-Alert Suppression: OpsQ looks for recurring alert patterns in production environments and suppresses those alerts that occur at a predictable cadence. OpsQ uses seasonality-based and attribute-based auto-alert suppression techniques as a first-response mechanism.

    Service and Topology Maps: The Summer 2019 Release introduces new impact visibility and service context features that deliver dynamic relationship data for public cloud services and actionable insights for understanding cross-site interconnections.

    Cloud Native Discovery and Monitoring: DevOps and site reliability engineering (SRE) teams can now monitor popular open source applications used in cloud native environments and access relevant performance insights for Mesosphere and Azure Stack in the OpsRamp platform.
Control the Chaos of Your Hybrid IT Infrastructure
Gain more visibility and control of your entire hybrid IT ecosystem with OpsRamp. Built for enterprise IT and service providers, OpsRamp delivers the “killer app” for end-to-end IT management. Our cloud platform creates a central hub that all IT teams - from operations to service management and everyone in between - use to manage today’s complex hybrid computing environment. Hundreds of organizations like Dolby, Epsilon, KAR Auction Services and Bio-Rad rely on OpsRamp to manage more workloads with less work. We're backed by Sapphire Ventures.

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  • Title: The State of AIOps For Incident Management & Beyond
  • Live at: Mar 12 2020 3:00 pm
  • Presented by: Jordan Sher, Senior Director of Corporate Marketing & Curt Thorin, Solution Strategist, OpsRamp
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