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The Evolution of IT Operations: Part 3 of 3

"Intelligent monitoring" - What does this mean?
Join Nancy Gohring from 451 Research for this informal chat on the growing role of artificial intelligence and machine learning to monitoring in IT operations.

This is part 3 of a 3-part series.
Recorded Feb 28 2020 4 mins
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Presented by
Nancy Gohring, Senior Analyst, 451 Research
Presentation preview: The Evolution of IT Operations: Part 3 of 3
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  • CloudOps with OpsRamp: From Discovery to Resolution Jul 29 2020 4:00 pm UTC 45 mins
    Wael Altaqi, Darren Cunningham
    Are you able to observe, monitor and act upon cloud assets - wherever they are? In this Tech Talk, we'll discuss the role of cloud operations and review OpsRamp's unique capabilities for hybrid infrastructure discovery, monitoring, service maps, remote consoles and remediation. This Tech Talk will showcase the collective value of a unified IT operations management platform, reviewing multiple OpsRamp features and tying them to the most common CloudOps workflows.
  • OpsRamp Q3 2020 Partner Assembly Jul 22 2020 8:00 pm UTC 60 mins
    Brian Hartwell - VP of WW Channel Sales
    Join us for the upcoming OpsRamp Partner Assembly Wednesday, July 22nd, 1-1:45pm PST / 4-4:45pm EST.

    The theme of this Partner Assembly and our Q3 together is: AMPLIFY!
    -Amplify our shared passion to help our customers.
    -Amplify the accomplishments of our teams.
    -Amplify one another’s strengths in the marketplace.
    -Amplify our successes.

    We’ve catered this Assembly’s content to focus on amplifying our shared efforts throughout Q3 to drive shared success for Q3 and into the last quarter of Q4.

    In this 45min online video meeting event, Brian Hartwell – OpsRamp VP of WW Channel Sales – will provide an update on the exciting strategic steps forward for OpsRamp and for the Partner Program:

    Summer 2020 Release recently launched on July 30th – amplifying the platform’s capabilities and what the enhancements mean for you, our partners.
    Upcoming Partner Training Session on the Summer 2020 Release enhancements on July 30th at 1 - 1:45 PST / 4 - 4:45 EST – amplifying your knowledge of platform capabilities and value.
    Available Resources for Partner Sellers and Practitioners – amplifying your sales success and our customer’s experience.
    Partner Engagement and Co-Marketing Efforts – amplifying our shared efforts in market for greatest impact and awareness.
  • Improve Manageability of NetApp Infrastructure with AIOps-Powered IT Operations Jul 16 2020 1:00 pm UTC 30 mins
    Graham Tetley, CTO at Maple Networks and Eric Cook, Director, EMEA Solutions Consulting at OpsRamp
    In this interactive webinar, we’ll review how Maple Networks and OpsRamp are bringing AI and machine learning to drive down the cost and complexity of monitoring and managing NetApp infrastructure stacks, such as Flexpod and HCI.

    Learn how to:
    Significantly lower the volume of incidents (up to 90%!)
    Considerably reduce time spent on day-to-day administration and patching through automation
    Dramatically improve root cause analysis
    Notably improve visibility with a single platform for on-premises and public cloud monitoring and management
    Substantially cut mean-time-to-resolution (MTTR) using automated remediation
  • Improve Manageability of NetApp Infrastructure with AIOps-Powered IT Operations Jul 16 2020 8:00 am UTC 30 mins
    Graham Tetley, CTO at Maple Networks and Eric Cook, Director, EMEA Solutions Consulting at OpsRamp
    In this interactive webinar, we’ll review how Maple Networks and OpsRamp are bringing AI and machine learning to drive down the cost and complexity of monitoring and managing NetApp infrastructure stacks, such as Flexpod and HCI.

    Learn how to:
    Significantly lower the volume of incidents (up to 90%!)
    Considerably reduce time spent on day-to-day administration and patching through automation
    Dramatically improve root cause analysis
    Notably improve visibility with a single platform for on-premises and public cloud monitoring and management
    Substantially cut mean-time-to-resolution (MTTR) using automated remediation
  • Eliminating the Multi-Cloud Noise with Razor Technology and OpsRamp Jul 15 2020 4:00 pm UTC 45 mins
    Ryan Rosenkaimer - Razor Technology, Michael Del Castillo and Darren Cunningham - OpsRamp
    Razor Technology's vision is "to reinvent what it means to be an IT solutions provider through best-in-class technology, industry-leading expertise, and long-term partnerships built on mutual trust with our customers." They have a broad set of solutions, from Digital Transformation to Managed Cloud Services. In this Tech Talk, Ryan Rosenkaimer, Director of Operations at Razor Technology, will join us to discuss their managed services solutions and how OpsRamp delivers a single pane of glass to their customers. OpsRamp solution architect Michael Del Castillo will also join the discussion and demonstrate the multi-cloud monitoring, alert correlation and AIOps solution.
  • Keeping Your CMDB Up To Date in Distributed Times Recorded: Jul 8 2020 48 mins
    Scott Minnis - Beyond20, Wael Altaqi and Darren Cunningham - OpsRamp
    The configuration management database (CMDB) is meant to be a single source of truth to link IT elements with the application processes that underlie the business services. In the age of ITIL, a common repository to store information about your hardware and software assets, made sense. But with today's dynamic and distributed hybrid IT infrastructure, how do you keep your CMDB up to date? Should you even try?

    In this Tech Talk, the experts from Beyond20 and OpsRamp will discuss the future of the CMDB and demonstrate the power of unified IT service management (ITSM) and operations management (ITOM).
  • OpsRamp Platform Summer 2020 Release Recorded: Jun 29 2020 52 mins
    Curt Thorin, Michael Fisher, Darren Cunningham
    The OpsRamp Summer 2020 Release introduces new synthetic and cloud monitoring capabilities for identifying and resolving user performance issues across business-critical applications and services. Watch this on-demand webinar and get to know all the new IT Ops management platform enhancements including:

    New synthetic monitoring: The Summer 2020 Release improves digital experience monitoring with transaction latency breakdown for easier identification of specific steps that contribute to user experience issues, HTTP response header logging for web performance insights, and customizable transaction steps for better context on web service incidents.

    Expanded cloud monitoring: OpsRamp currently offers more than 140 integrations across leading public cloud providers such as AWS, Microsoft Azure, and Google Cloud Platform (GCP). The OpsRamp Summer 2020 Release helps cloud engineers monitor and optimize cloud infrastructure with support for 22 new AWS services, including AppStream, Cognito, EventBridge, GuardDuty, Lex, OpsWorks, and SageMaker.

    AIOps: Enterprise IT can build trust and visibility with alert sequencing explainers that describe how the machine learning algorithms work. Alert sequence policy status shows model training progress at each stage of the event management lifecycle.

    Syslog Event Ingestion: OpsRamp can now consume, process, and analyze Syslog events so that IT teams can better analyze system behavior and troubleshoot business-critical services with the right context.

    New Alert Integrations. OpsRamp now offers out-of-the-box alert integrations for AppDynamics, Microsoft Systems Center Operations Manager, Sumo Logic, and Sysdig adding to the platform’s existing integration ecosystem.

    Hear from the OpsRamp product gurus and dive into a comprehensive demonstration of what's new.
  • Process Automation for Modern IT Operations Management Recorded: Jun 24 2020 47 mins
    Neil Pearson - Principal Product Manager, Darren Cunningham - VP of Marketing
    Automating repetitive tasks and processes has always been a top priority for business operations and enterprise IT teams. As we experience accelerated digital transformation in this time of remote work, process automation has become essential. In this Tech Talk for IT operations management, we'll focus on the key process automation trends and challenges and demonstrate OpsRamp's remediation and automation capabilities.
  • Why MSPs Choose OpsRamp for Hybrid IT Operations Management Recorded: Jun 17 2020 46 mins
    RK (Radhakrishna Kukunuri) - Solutions Consultant, Darren Cunningham - VP of Marketing
    OpsRamp’s recent survey found that 91% of IT operations teams were looking to increase spending with managed service providers (MSPs). The major reasons for working with MSPs to monitor and manage hybrid infrastructure were technical expertise (63%), security know-how (52%), and cost optimization (50%).

    A modern IT operations management (ITOM) platform can help MSPs tame infrastructure complexity by monitoring legacy and modern environments, deliver the right operational context to better understand the impact of infrastructure on the health of IT services, use machine learning techniques to improve critical operational metrics, and handle customer requirements for compliance with secure access to hybrid and cloud IT infrastructure.

    In this Tech Talk, we'll review key OpsRamp platform technology that enables service providers to accelerate digital transformation for their customers.
  • Rapidly Enable Agile DevOps Teams with Secure Services Recorded: Jun 11 2020 59 mins
    David Roth, Jeff Kollmann, Mark Hillyard
    Operational efficiency and security are among the top objectives of enterprise IT organizations today. But competing pressures to maintain performance of legacy systems while rapidly enabling the business in a secure, governed manner can sometimes be in direct conflict with these objectives. Accomplishing these competing objectives can be especially challenging for IT teams with multiple fragmented IT operations tools.

    In this webinar, Beyond20 and OpsRamp will demonstrate how modern IT operations teams are addressing and overcoming these challenges by leveraging sophisticated IT operations platforms with AIOps and machine learning – for rapid discovery, onboarding, monitoring, and incident resolution. We’ll explore how IT teams can be more efficient and proactive while optimizing costs.

    Key Takeaways You’ll Learn from this Webinar: 
    ● Best practices and tools for rapidly enabling all your business units with the tools and
    infrastructure resources they need, when they need them.
    ● Automate discovery and onboarding of IT resources with prescribed monitoring
    templates for consistent security and compliance governance.
    ● Centralize all IT operations within a single IT operations management platform – resource discovery,
    performance monitoring, resource management, and incident resolution – for more efficient and governed operations.
  • IT and OT Convergence Recorded: Jun 10 2020 48 mins
    Eric Repec - Director, Center of Excellence (Continuous Intelligence) Mystic River & Curt Thorin - Solutions Consultant
    OpsRamp and Mystic River are joining forces to bring you this interactive webinar.

    Can we create gateways between IT and OT?

    IT/OT convergence has been defined as the integration of information technology (IT) systems used for data-centric computing with operational technology (OT) systems used to monitor events, processes and devices and make adjustments in enterprise and industrial operations.

    But what this will look like and what is the new role of IT operations management? What is changing in IT and OT to align these worlds?

    This Tech Talk features our partner Mystic River Consulting, a firm with proven, repeatable service delivery methodologies and a proprietary platform that drives transformational IT project results, at a game changing speed.



    We’ll discuss the convergence of IT and OT and dive into a demonstration to show what’s possible with OpsRamp.
  • Improve Website Performance and Availability with Synthetic Monitoring Recorded: Jun 3 2020 43 mins
    Michael Fisher, Darren Cunningham
    Any delay in the response time of your website can adversely affect user satisfaction and customer delight. OpsRamp synthetic monitoring allows you to track the performance of your websites and internet services and remove bottlenecks before they can affect your users. Irrespective of the geographical locations, OpsRamp lets you monitor the web services and triggers notifications for issues detected during monitoring so you can:

    - Take appropriate actions before your end users are impacted.
    - Improve customer satisfaction with better website uptime.
    - Detect errors before they affect the customer environments.
    - Test your throughput and latency between client requests and responses.

    Join this TechTalk to learn more about OpsRamp synthetic monitoring. What's new? What's next? This TechTalk with feature a glimpse into the roadmap with OpsRamp product management.
  • Common Operations Problems Solved by OpsRamp Discovery and Monitoring Recorded: May 20 2020 45 mins
    Neal Berggren, Darren Cunningham
    OpsRamp provides hundreds of out-of-the-box IT infrastructure monitoring templates that capture behavioral and performance metrics for applications, servers, networks, storage, and database instances across hybrid and multi-cloud environments. Combined with powerful AIOps capabilities, modern IT operations teams can leverage both native monitors (pre-built instrumentation for managing IT infrastructure) and custom monitors (user-defined instrumentation for specialized workloads) for proactive IT operations management as a service and responsive troubleshooting.

    In this interactive session we'll dive into why the right hybrid discovery and monitoring strategy is more important than ever as organizations adopt remote work strategies.
  • How OpsRamp's intelligent Escalations Enables Remote Workers Recorded: May 13 2020 45 mins
    Chris Bell, Darren Cunningham
    "OpsRamp alert escalation policies allow an administrator to configure escalation rules that determine which alerts that need attention, which users are required to take action, and what actions should be taken.

    In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and need to be able to not only understand the signal from the noise, but also get to the root cause faster and ensure information is getting to the right people at the right time to reduce meantime to resolution. "
  • Managed Service Providers Need to Ramp Up Now Recorded: May 12 2020 38 mins
    Eric Cook, Paul Bates
    Given the burden of supporting a remote workforce while accelerating digital transformation, IT operations teams will lean more heavily on the expertise of their managed service providers to navigate the new normal. In a recent survey, more than 90 percent of technology leaders expect to use managed service providers for technical expertise and knowledge, enhanced security and cost optimisation.

    It all starts with the right level of visibility, intelligence and optimization. This interactive Tech Talk will focus on ways to accelerate innovation with hybrid operations monitoring and management - from discovery to resolution. We'll cover:

    * Creating a true single pane of glass
    * Reducing incidents by 90%+
    * Service innovation
    * Tool consolidation
    * Increasing your profit per contract
  • IT Operations Strategies in an Economic Slowdown Recorded: May 7 2020 43 mins
    Polly Traylor - Communications, Donnie Berkholz - VP of IT Service Delivery, Mike Kavis - Chief Cloud Architect @Deloitte
    IT leaders will need to rethink and readjust their business plans for 2020 during the Covid-19 pandemic. In a time of record unemployment and widespread remote workforces, businesses are having to adapt operations and marketplace strategies overnight. This interactive webinar will discuss results of a recent survey asking IT operations executives about technology priorities, budgets, and hiring plans needed to succeed in a volatile economic environment.
  • Cloud to Cloud, Easily Integrate Cloud Monitoring Tools in a Time of Remote Work Recorded: May 6 2020 45 mins
    Wael Altaqi, Darren Cunningham
    "OpsRamp can ingest, process, and analyze events from third-party tools and automatically create new managed resources for alerts ingested from other monitoring tools. Automatic resource creation ensures rapid root cause analysis for third-party resources with relevant context. Application owners can also tag external resources to service maps so that they can drill-down and troubleshoot the supporting hybrid infrastructure for the associated business-critical service.

    In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives."
  • Patching Operating Systems While Working from Home Recorded: Apr 29 2020 41 mins
    Michael Del Castillo, Solutions Consultant, OpsRamp; Darren Cunningham, VP Marketing, OpsRamp
    A security flaw in your organization can cause huge financial loss, credibility and litigation issues. Enabling patch management in your organization can help you fix and avoid the chance of any vulnerabilities in the future. OpsRamp's built-in patch management capabilities can provide a 24*7 availability of your infrastructure. OpsRamp supports patch management for two types of environments: Windows and Linux.

    In this interactive session we'll dive into the benefits of unified patch management as part of your overall IT operations management strategy as enterprise organizations and managed service providers adopt remote work strategies and prioritize digital transformation initiatives.
  • Stop Swivel-Chair IT Operations with OpsRamp and ServiceNow ITSM Recorded: Apr 23 2020 41 mins
    Jordan Sher, Senior Director of Corporate Marketing & Curt Thorin, Solution Strategist, OpsRamp
    OpsRamp and ServiceNow together help you conquer the chaos of multi-cloud management, with a single digital operations command center where you can proactively discover, monitor, manage, and remediate incidents without toggling between multiple consoles or struggling with disparate data sources.

    Learn how to stop swapping screens and start solving issues with:
    - ServiceNow Integration. Manage your incident lifecycle with actionable insights so that you can prevent IT outages and reduce downtime.
    - Proactive Monitoring. Drive system health, availability, and performance with policy-based monitoring for IT services hosted on data centers and public clouds.
    - Improved Service Maps. Drive better context for IT outages and restore services faster with a real-time picture of your applications and supporting infrastructure.
    - AIOps-Powered Alert Inferencing. Use machine learning for faster incident identification and better situational awareness with contextual and enriched alerts.
  • Manage Your Hybrid IT Environment Through Remote Access Recorded: Apr 22 2020 45 mins
    Jeff Kollmann, Solutions Strategist, OpsRamp; Darren Cunningham, VP Marketing, OpsRamp
    OpsRamp’s Secure Remote Console enables you to launch consoles into managed devices remotely. Remote consoles let you securely log into hybrid infrastructure through a wide variety of protocols like Secure Shell (SSH), Remote Desktop Protocol (RDP), Telnet, Virtual Network Computing (VNC) and Remote Shell (RSH). OpsRamp records all actions carried out by an administrator on a device. You can use video playback recordings for audit trails, change and compliance management and training.

    In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives.
Control the Chaos of Your Hybrid IT Infrastructure
Gain more visibility and control of your entire hybrid IT ecosystem with OpsRamp. Built for enterprise IT and service providers, OpsRamp delivers the “killer app” for end-to-end IT management. Our cloud platform creates a central hub that all IT teams - from operations to service management and everyone in between - use to manage today’s complex hybrid computing environment. Hundreds of organizations like Dolby, Epsilon, KAR Auction Services and Bio-Rad rely on OpsRamp to manage more workloads with less work. We're backed by Sapphire Ventures.

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  • Title: The Evolution of IT Operations: Part 3 of 3
  • Live at: Feb 28 2020 7:55 pm
  • Presented by: Nancy Gohring, Senior Analyst, 451 Research
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