Enterprise Service Management & IT Operations Management Coming Together

Presented by

Bobby McCullough - Flycast Partners, Curt Thorin, Darren Cunningham - OpsRamp

About this talk

IT Service Management (ITSM) has moved beyond IT and is now often referred to as Enterprise Service Management. Similarly, IT Operations Management (ITOM) has gone beyond disparate monitoring tools and single pane of glass promises to focus on the broader needs of digital operations. In this Tech Talk, FlyCast Partners will join us to discuss Enterprise Service Management - what's changed, what's next and how does it intersect with modern digital operations. As always, we'll discuss the new reality of today's remote IT operations and dive into an OpsRamp demonstration highlighting bi-directional integration with ITSM tools like Cherwell, Ivanti, and ServiceNow.

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With OpsRamp, IT operations and DevOps teams can get the visibility, control and insights they need to maintain availability, drive application performance and keep digital experiences running smoothly. Chaos is a fact in modern IT, but it can be controlled, with OpsRamp’s hybrid monitoring, event and incident management, and process automation capabilities.<br> Want to try it yourself? Visit opsramp.com to learn more.