Business Continuity Talk Series – Part 1: Home Agents

Presented by

Ed Villarreal - Practice Lead Contact Center

About this talk

Contact centers are more important today than ever before as agents become the first line of communication for many organizations that have temporarily shut down locations or offices. But agents, too, are being forced to work remotely. WWT’s Ed Villarreal discusses the challenges organizations face when enabling employees remotely and how companies can leverage what they already have to spin up a contact center in short order.

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