Best Practices for Reputation and Social Media Management During COVID-19

Presented by

Bruce McKay, Director of Solution Engineering EMEA & Adam Dorfman, Director of Product Management

About this talk

Concerns over the spread and potential impact of COVID-19 (Coronavirus) are straining all organisations and industries to respond to increased online communications and social media activity. We understand this is a challenging time and would like to offer our support in managing reputation & social media through a virtual Town Hall. This 30-minute session, with time set aside for a short Q&A, will provide actionable tips on how you can use your online resources to mitigate these obstacles. Specifically, we’ll share with you: • Supportive tactics that can help you manage communications to your customers and local communities • Simple demonstrations showing how to take advantage of Google's new functionality and how you can make use of these during COVID-19 closures

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Reputation is changing the way companies think about customer experience. The Reputation platform turns feedback from reviews, likes, listings, comments and clicks into a competitive advantage. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance customer experience, improve online reputation and connect businesses with the communities that matter. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Visit to learn more.