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Reputation.com's Post-Transform Product Demo One

Join us as our product specialists take you through Reputation.com's updated and cutting-edge platform for RXM. In this live demonstration you'll see how the platform works, why we've created it and what it can do for your organization. At the end there will be a live Q&A where you can ask questions specific to your needs. We look forward to having you there!
Live online May 28 6:00 pm UTC
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Presented by
Michael Chang

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  • Reputation.com's Post-Transform Product Demo Three Jun 4 2020 6:00 pm UTC 60 mins
    Christina Trapolino
    Join us as our product specialists take you through Reputation.com's updated and cutting-edge platform for RXM. In this live demonstration you'll see how the platform works, why we've created it and what it can do for your organization. At the end there will be a live Q&A where you can ask questions specific to your needs. We look forward to having you there!
  • Reputation.com's Post-Transform Product Demo Two Jun 2 2020 6:00 pm UTC 60 mins
    Andy Carpenter
    Join us as our product specialists take you through Reputation.com's updated and cutting-edge platform for RXM. In this live demonstration you'll see how the platform works, why we've created it and what it can do for your organization. At the end there will be a live Q&A where you can ask questions specific to your needs. We look forward to having you there!
  • Post-Covid-19: Leveraging Property Management Social Media Jun 2 2020 4:00 pm UTC 45 mins
    Colby Kennedy, Timi Chu, Jaemi Carkin, Becca Hallisey
    The world is gradually reopening after the Covid-19 pandemic, and we’re looking at our past and current situation to prepare for the future. In this 45-minute virtual town hall, we will discuss how property management companies can best use social media for effective communications, both during and after any crisis. We’ll hear from resident social media expert Timi Chu and industry leader Greystar about how property management firms can leverage social media tactics, strategies to get the word out about reopening plans and how to drive traffic and business post-pandemic.

    This presentation will go beyond Covid-19 to discuss the best practices of social media during any crisis situation. Specifically, attendees will learn:

    • Greystar’s social media story and what they’re doing as the world reopens
    • Lessons learned from the Covid-19 pandemic
    • Social Media best practices for customer communications during and after any crisis
  • Reputation.com's Post-Transform Product Demo One May 28 2020 6:00 pm UTC 60 mins
    Michael Chang
    Join us as our product specialists take you through Reputation.com's updated and cutting-edge platform for RXM. In this live demonstration you'll see how the platform works, why we've created it and what it can do for your organization. At the end there will be a live Q&A where you can ask questions specific to your needs. We look forward to having you there!
  • Best Practices for Business Continuity: Hit the Ground Running May 28 2020 2:00 pm UTC 60 mins
    Adam Dofrman, Christopher Eden
    Adam returns for a third Town Hall Webinar to provide insight into the post-COVID-19 landscape and how your preparation now can help your brand when it comes to re-opening.

    We'll be looking at key updates and sharing the learning of these past few weeks about Google and GMB, and discuss how businesses can be ready to bounce back from COVID-19.

    We also have time for a live Q&A with our presenter.
  • COVID-19’s Impact On Google My Business Performance And What’s Changing Recorded: May 7 2020 48 mins
    Colby Kennedy, Adam Dorfman
    Reputation.com customers have expressed concern over the impact of COVID-19 on their Google My Business (GMB) listings. To address this concern, we studied 81,000 listings across several industries and explored how the pandemic has affected key metrics such as GMB views, clicks-to-driving directions, clicks-to-call and click throughs to websites.

    Although COVID-19 has rocked GMB listings for organizations across industries, we’re seeing signs of a gradual turnaround. Our presentation digs deeper into performance data to assess how and why GMB listings were affected differently from one industry to the next.
  • Subaru COVID-19 Town Hall Recorded: May 6 2020 30 mins
    Ali Fawaz, Adam Dorfman, Alex Vazquez
    Join this Town Hall webinar for best practices and an open discussion to support your brand throughout COVID-19 and beyond.
  • Online Best Practices During COVID-19 and Beyond Recorded: Apr 15 2020 57 mins
    Adam Dorfman, Bruce McKay, Christopher Eden
    Bruce and Adam return for their second Town Hall Webinar to continue discussions about how your brand can continue to perform well online during the current situation we find ourselves in.

    Over 45 minutes, we'll focus on Google, your online reputation, social media, and how you can prepare your business to bounce back from the crisis. We also have time for a live Q&A with our presenters.
  • Best Practices for Reputation Management with Google During COVID-19 Recorded: Apr 9 2020 60 mins
    Ed Bondoc, Adam Dorfman, Colby Kennedy
    In the feedback economy reputation management and Google best practices are important to sustain and grow your business. With COVID-19 changing the way we live, these items have only become more critical.

    That’s why we’ve created an open forum town hall and presentation on reputation best practices during the COVID-19 crisis, including updates on changes with Google’s capabilities for businesses. During this 45-min town hall you'll hear recommendations on how to best manage reputation, including how to communicate critical information effectively. You’ll also be able to ask industry experts questions about how to leverage the reputation platform with Google. More specifically you'll learn:

    • Search trends during the COVID-19 outbreak
    • Cross-industry best practices to communicate with your customers
    • Updates on Google’s capabilities including which features it is enabling and pausing
  • COVID-19 Town Hall for Automotive Recorded: Apr 2 2020 52 mins
    Ali Fawaz, Adam Dorfman, Julie Fitzpatrick, Amanda Devenport
    Concerns over the spread and potential impact of COVID-19 (Coronavirus) are straining organizations to respond to increased online communications and social media activity.

    We understand this is a serious public health issue challenging the automotive industry and would like to offer our support in managing reputation & social media through a virtual TownHall.

    This 45-minute session for our automotive clients will include interactive Q&A and provide actionable tips on how you can use your current resources to mitigate these obstacles. Specifically, we’ll share with you:

    • Supportive tactics that can help you manage communications to your customers and local communities
    • Simple demonstrations showing how to take advantage of your existing tools
    • What other organizations are doing
  • Best Practices for Reputation and Social Media Management During COVID-19 Recorded: Apr 1 2020 45 mins
    Bruce McKay, Director of Solution Engineering EMEA & Adam Dorfman, Director of Product Management
    Concerns over the spread and potential impact of COVID-19 (Coronavirus) are straining all organisations and industries to respond to increased online communications and social media activity.

    We understand this is a challenging time and would like to offer our support in managing reputation & social media through a virtual Town Hall.

    This 30-minute session, with time set aside for a short Q&A, will provide actionable tips on how you can use your online resources to mitigate these obstacles. Specifically, we’ll share with you:

    • Supportive tactics that can help you manage communications to your customers and local communities
    • Simple demonstrations showing how to take advantage of Google's new functionality and how you can make use of these during COVID-19 closures
  • Caring For The Caregivers During a Pandemic Recorded: Mar 31 2020 51 mins
    Annie Haarmann, Patric Wiesmann
    About this webinar:

    Across the globe, the medical community is facing unprecedented challenges. They are struggling with equipment shortages and long hours -- all while putting their lives on the line.

    During this time, many healthcare organizations are offering hope and boosting morale for caregivers of all types – from frontline doctors and nurses, to support staff and the community at large.

    Join us for an informative webinar to learn what leading healthcare organizations are doing to provide essential support and resources to the medical professionals on the frontline, despite social distancing measures. We’ll answer:

    - How has the COVID-19 crisis affected the well-being of those on the front lines of the response?
    - How can healthcare providers create a sense of connection and community, even when physical contact is limited?
    - What are healthcare organizations doing to boost morale among staff using online channels?
    - What sentiment and conversation metrics healthcare organizations should organizations be tracking during this crisis?

    Tuesday, March 31
    9:00 a.m. PT/ 12:00 p.m. ET REGISTER NOW

    Presenters:
    Patric Wiesmann, General Manager, Healthcare and Life Sciences, Reputation.com
    Annie Haarmann, Head of Consulting, Healthcare and Life Sciences, Reputation.com
    Sarah Scroggins, Director of Social Media, Advocate Aurora Health
    Kristina Schiller, Marketing Manager, Sheppard Pratt
    Mercedes Hanabergh, Director, Business Development - Office Based Specialties, Envision Physician Services

    Recorded Mar 31, 2020 – 51 mins
    Presented by
    Reputation.com Healthcare & Life Sciences Team
  • Secrets from Google and Auto Leaders to Drive Dealership Visits (Plus COVID-19) Recorded: Mar 24 2020 60 mins
    Ali Fawaz, Head of Global Automotive Strategy
    Google holds the keys to your Dealership — where getting chosen by customers depends on what they find in search results, social sites and third-party review sites.

    Tune in to learn about 2020 trends in the industry and how your dealership can gain customers’ attention in Google’s world.

    We’ll also share insights from our 2020 Automotive Reputation Report and how the top ranking brands get found and chosen online.
  • Best Practices for Reputation & Social Media Management: COVID-19 Crisis Recorded: Mar 17 2020 40 mins
    Presenters: Reputation.com Healthcare & Life Sciences Team
    Concerns over the spread and potential impact of COVID-19 (Coronavirus) are straining healthcare organizations and other industries to respond to increased online communications and social media activity.

    We understand this is a serious public health issue challenging the healthcare field and would like to offer our support in managing reputation & social media through a virtual TownHall.

    This 45-minute session for our healthcare clients, including a 25-min Q&A, will provide actionable tips on how you can use your current resources to mitigate these obstacles. Specifically, we’ll share with you:

    • Supportive tactics that can help you manage communications to your patients and local communities
    • Simple demonstrations showing how to take advantage of your existing tools
    • What other healthcare organizations are doing

    Presenters: Reputation.com Healthcare & Life Sciences Team
  • Customer Experience, Reimagined Recorded: Feb 27 2020 34 mins
    Gary Banks, Enterprise Account Executive
    CX has changed dramatically in recent years. With a multitude of options available for consumers to leave feedback about their experiences with a brand, there are more places than ever to gain insight about your customers' experiences with your brand, and more opportunities to use this feedback to make operational changes and improve your overall service.

    In this live webinar, Gary will discuss all of this and more over 30 minutes.

    Gary will cover:

    - Why NPS is no longer a sufficient metric to track customer satisfaction, and how you can go beyond NPS

    - Why you must re-imagine CX to stay competitive in today's Feedback Economy

    - How unfiltered feedback in online reviews and social commentary can help uncover actionable CX insights

    - How to increase search rankings and ratings, and improve customer sentiment about your brand
  • How to Win with Google: Hyper Local Marketing Recorded: Feb 12 2020 55 mins
    Adam Dorfman
    Given the prominence and richness of Google’s search result displays, consumers today are making decisions about your business without visiting your website.

    With this major shift in consumer behaviour online, Google has become the new front door to your business. Are you treating it with the importance it deserves?

    This one-hour session will be packed with helpful tips that you can start applying right away to improve your business’s Google presence. Specifically, we’ll share with you:

    • Why 93% of consumers never go past Page 1 of the search results
    • How Google has disrupted your customer journey, and what to do about it
    • A peek into Google’s ranking algorithm for local search
    • How our clients are seeing a 500% increase in views to their Google business profiles

    Register now!
  • Winning on Google: How to Get the Most Traffic Through Your Digital Front Door Recorded: Jan 16 2020 55 mins
    Adam Dorfman
    Are business websites facing the same woeful fate as PDAs or VCRs?

    Perhaps not yet, but they’re certainly not the must-visit destinations they used to be. Given the prominence and richness of Google’s search result displays, consumers today are making decisions about your business without ever visiting your website.

    With this major shift in consumer behavior online, Google has become the new front door to your business. Are you treating it with the importance it deserves?

    This one-hour session will be packed with helpful tips that you can start applying right away to improve your business’s Google presence. Specifically, we’ll share with you:

    • Why 93% of consumers never go past Page 1 of the search results
    • How Google has disrupted your customer journey, and what to do about it
    • A peek into Google’s ranking algorithm for local search
    • How some clients are seeing a 500% increase in views to their Google business profiles

    Register now!
  • Re-imagining Patient Experience in the Feedback Economy Recorded: Dec 19 2019 60 mins
    Faith Adams (Forrester), John Bennett (Sutter Health), Patric Wiesmann (Reputation.com)
    Everything we knew about Customer Experience (CX) has changed. In this Feedback Economy, consumers have the power to make or break your brand in minutes if you don’t deliver on your promises. For brands, especially healthcare brands, it’s no longer enough to react to customer concerns — they must be proactive in delivering great CX.

    So, how can healthcare systems and caregivers navigate this new reality, in which their reputation and patient experience depends on real-time customer feedback and response? By tuning into the online conversations and feedback across multiple channels — such as review sites, social media and surveys — they can truly understand what healthcare consumers want and expect, and take action to deliver on and even exceed those expectations.

    This informative session, moderated by Forrester’s Faith Adams, will explore the criticality of developing customer-centric strategies built on engagement and show how adopting new technologies and methods to listen and act on uncensored feedback can improve patient care, build loyalty and create competitive advantages for businesses.

    You’ll learn:
    •How the feedback economy has created a subtle but seismic shift in customer behavior
    •How Google is critical to attracting and engaging with patients
    •How Sutter Health is transforming their business with insights from customer sentiment
    •What Reputation.com is developing to help healthcare brands regain control
  • GM Managed Service Plans from Reputation.com Recorded: Dec 12 2019 36 mins
    Courtney Hunt, Brian Froelich
    Tune in to learn more about our 2020 GM SFE Reputation Management Plans.

    To Enroll, visit: www.reputation.com/GM

    There are three great package options designed to help you optimize your online presence, boost your Google reviews and increase traffic online and on-site.

    The presentation will be approximately 30 minutes with time for Q&A afterwards.
  • GM Managed Service Plans from Reputation.com Recorded: Dec 5 2019 34 mins
    Courtney Hunt, Adam Dorfman, Brian Froelich
    Tune in to learn more about our 2020 GM SFE Reputation Management Plans.

    There are three great package options designed to help you optimize your online presence, boost your Google reviews and increase traffic online and on-site.

    To Enroll, visit: www.reputation.com/GM

    The presentation will be approximately 30 minutes with time for Q&A afterwards.
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  • Live at: May 28 2020 6:00 pm
  • Presented by: Michael Chang
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