Learn the What, Why and How of Requesting Reviews from Patients

Presented by

Lindsay Neese Burton, Phil Rapisardo, Celine Patterson

About this talk

Research proves that healthcare consumers trust the voice of customers when choosing where to go for care. That’s even more true in the current healthcare crisis. Asking your patients to leave a review helps boost your search visibility and ratings — but first you must overcome the obstacles. Healthcare organizations that request reviews consistently get more and better feedback from their patients, which leads to more visibility, engagement and conversions. But first, you must align teams around a common patient feedback strategy, which can be challenging. During this webinar, we’ll cover the what, why and how of review requesting at a healthcare organization. Celine Patterson from Universal Health Services will join us and share her team’s strategy and implementation process, and the incredible results they’ve seen. You’ll learn: • Why review requesting is so important to patient acquisition, especially during COVID-19 • How to overcome internal obstacles to review requesting • Why it’s easier than you think to implement review requesting

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Reputation is changing the way companies think about customer experience. The Reputation platform turns feedback from reviews, likes, listings, comments and clicks into a competitive advantage. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance customer experience, improve online reputation and connect businesses with the communities that matter. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Visit reputation.com to learn more.