RXM in Action: Leveraging Survey Insights to Fuel Visibility

Presented by

Siôn Owen, Colby Kennedy and Michael Chang

About this talk

Customers are a company’s most precious resource. Is there room for improvement in how your company understands them and acts on those insights? Surveys are a direct line to your audience’s voice. If used correctly, they lead to better visibility and higher probability of being chosen. In RXM in Action: Leveraging Survey Insights to Fuel Visibility , we’ll explain the value surveys add to creating exceptional customer experience. This short presentation includes exclusive content from our Training Manager as well as an interview with our Senior Solutions Engineer to breakdown how companies successfully use surveys. Join us to learn actionable insights on leveraging the customer voice to get found, chosen and better. You'll specifically learn: • How to maximize your survey response rate • How to double your impact by using Surveys to generate Reviews (big differentiator for us) • Why using expert templates allow you to focus on action • The importance of multiple survey touchpoints to mine customer information

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (63)
Subscribers (8459)
Reputation is changing the way companies think about customer experience. The Reputation platform turns feedback from reviews, likes, listings, comments and clicks into a competitive advantage. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance customer experience, improve online reputation and connect businesses with the communities that matter. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Visit reputation.com to learn more.