RXM in Action: From Feedback To Movement With Actions

Presented by

Colby Kennedy, Siôn Owen, Vicki Berman

About this talk

Actions speak louder than words. Is there room for improvement in how your company creates a workflow to act on customer feedback from multiple sources? Collecting customer feedback is great, but if your team doesn’t act on it you may be missing an opportunity. Having a solution to assist your team is imperative. In RXM in Action: From Feedback To Movement With Actions, we’ll explain how Actions adds value by helping you understand, track and solve customer service issues through automated workflows. This short presentation includes exclusive content from our Training Manager, as well as an interview with one of our Solutions Engineers to break down how companies successfully use Actions. Here’s what you’ll learn: • Why having a single repository of feedback saves resources • How to improve your company by closing the loop on customer sentiment • Why acting on customer feedback increases a company’s visibility • What Actions means for marketing and CX teams

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