Fast Break CEO Series - NPS Creator Richard Owen

Presented by

Joe Fuca, Richard Owen

About this talk

Don't miss our conversation with the guy who started it all - Richard Owen, leader of the team that co-created the Net Promoter Score (NPS). This metric transformed the business world, proved the importance of customer experience for sustained growth, and laid the foundation for measuring success in the current Feedback Economy. During this lively session, Owen and CEO Joe Fuca discuss: • The evolution of NPS and its ability to predict business performance • The importance of complimenting NPS with additional insights from various points along the customer journey • How to improve brand loyalty by putting NPS and Reputation Score at the core of your customer experience program
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Reputation is changing the way companies think about customer experience. The Reputation platform turns feedback from reviews, likes, listings, comments and clicks into a competitive advantage. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance customer experience, improve online reputation and connect businesses with the communities that matter. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Visit to learn more.