Digital Difference: Why Some Property Management Firms Adapt and Succeed

Presented by

Colby Kennedy, James Piette, Ivette Garcia, Kelley Shannon - Bozzuto

About this talk

The property management industry is dealing with unprecedented disruption. Roughly one in five Americans have moved or know someone who has moved because of COVID-19. What’s more, property management firms must adapt to using digital channels to attract new residents. Reputation.com analyzed customer feedback for more than 70,000 multifamily residential properties, to understand resident concerns and gauge overall sentiment. The data tells a strikingly clear story of who is winning and why. During our upcoming webinar, we’ll explore the reasons some firms are flourishing while others are floundering — and share practical steps to ensure your own company’s success. You’ll learn: • What matters to residents, based on an in-depth feedback analysis • Why your Google presence is a critical factor to your firm’s success • How to harness tools for a digital-essential journey while keeping a personal touch

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Reputation is changing the way companies think about customer experience. The Reputation platform turns feedback from reviews, likes, listings, comments and clicks into a competitive advantage. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance customer experience, improve online reputation and connect businesses with the communities that matter. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Visit reputation.com to learn more.