REPLAY: Transform'20 Europe (Food & Beverage)

Presented by

Anthony Gaskell, Joe Fuca, Pranav Desai, Kate Burns, Mitchells & Butlers, Roadchef, Ted Souder

About this talk

If you missed Reputation's Transform'20 Europe recently, you can catch-up on the FULL EVENT right here on BrightTALK! Hear from Reputation's Senior Leadership, including Anthony Gaskell, our Managing Director for EMEA, Joe Fuca, our CEO, and Pranav Desai, our VP of Product Management on all things, the Feedback Economy, CX, as well as the 2021 roadmap for the Reputation platform. As well as this, catch-up on our Food & Beverage Breakout Session, 'Listening to your Customers and Making your Locations Stand Out.' Leading figures from Mitchells & Butlers and Roadchef discuss the business imperative that is Reputation Experience Management; the challenges faced during the lockdown and the ongoing re-opening phase; making brands and locations stand out online, and the benefits of a holistic CX strategy encompassing customer feedback everywhere. Following on from the Breakout, it's time for the Main Event! Hear from Google's Head of Industry for Retail, Ted Souder! Ted has been at Google for 19 years and brings a wealth of experience which he shares with us during his fireside chat with Anthony Gaskell. They discuss: - Digital trends emerging from the pandemic - How and why businesses must adapt to the ‘feedback economy’ and leverage data - Online best practices for brands - The continuing emergence of voice search - Advice and guidance for CX and marketing professionals - and much more! It's all here, and it's all available on-demand! Timings for Reference: - 00:00-11:59: Anthony Gaskell, Opening - 11:59-26:38: Joe Fuca, CEO Keynote - 26:39-49:16: Pranav Desai, Platform Roadmap - 49:17-01:39:22: Food & Beverages Breakout Session - 01:29:23-02:01:40: Ted Souder Closing Keynote - 02:01:41-02:21:42: Ted Souder 'Live Q&A

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Reputation is changing the way companies think about customer experience. The Reputation platform turns feedback from reviews, likes, listings, comments and clicks into a competitive advantage. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance customer experience, improve online reputation and connect businesses with the communities that matter. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Visit to learn more.