Hi [[ session.user.profile.firstName ]]

RXM in Action: Supercharging Customer Conversion with Review Booster

In today’s feedback economy, customers go where others have had a great experience, but it can be difficult to build up large volumes of positive reviews on Google – until now.

In this presentation we discuss how Review Booster allows you to unlock the voice of the happy yet silent majority to increase your review volume. Businesses don’t just need high star ratings, but also quantity to convert potential customers at the start of the customer journey online. We’re joined by our Sr. Solutions Engineer Andy Carpenter to help companies understand how this tool works and demonstrate it’s value. More specifically, we’ll dive into:

• Common pitfalls of review requesting
• Benefits of review requesting to both customer experience and marketing teams
• Where reviews make the most impact
• How to scale when deploying review requesting at all locations

Speakers

Sion Owen
Sr. Product Marketing Manager
Sion Owen is responsible for translating complex engineering and technology-speak into simple language so customers can take advantage of Reputation.com’s suite of company enhancing solutions. Before joining the team he served in leadership and communication roles at BMW Group, Startup Institute and Pitch Circus. Sion has a BS in Marketing and International Business from Indiana University and an MS in Communications from Northwestern University.

Andy Carpenter
Sr. Solutions Engineer
Andy Carpenter is responsible for helping clients and prospects determine how to best take advantage of the Reputation.com platform to help them get found, chosen and leverage feedback to improve their business. Andy has over 3 years of experience with requesting reviews and is certified as a Subject Matter Expert in Reviews, Social Media and Requesting. He has a BJ and BA in Convergence Journalism and Latin from the University of Missouri.
Recorded Nov 5 2020 34 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Colby Kennedy, Sion Owen, Andy Carpenter
Presentation preview: RXM in Action: Supercharging Customer Conversion with Review Booster

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • FAST BREAK SERIES The Digital Front Door and the Covid Impact Dec 8 2020 4:00 pm UTC 45 mins
    Joe Fuca, CEO at Reputation.com, Alexandra Morehouse, CMO at Banner Health
    We all saw the increasing importance of Digital Transformation coming - but no one realized the rate at which 2020 would accelerate the need to put your plans to action. Meeting your customers where they are, is now more important than ever.

    Join me for a conversation with Banner Health CMO Alexandra Morehouse, as we explore how this year has forever changed the way we interact with our customers.

    Join Reputation.com CEO Joe Fuca for a conversation with Banner Health's CMO, Alexandra Morehouse, as they explore how this year has forever changed the way we interact with our customers. We'll touch on:
    • Lessons learned from the front lines - Innovative tactics to open your Digital Front Door
    • Enhancing your skill set - how the roles of marketing and customer experience have merged in order to improve customer facing programs
    • Tips for fast tracking your digital transformation efforts to boost ROI
    • Ways you can measure your customer experience improvement

    Joe Fuca
    CEO, Reputation.com
    A thirty-year technology veteran, Joe Fuca is known in Silicon Valley for leading both private and public companies through worldwide growth phases, transformative customer success, and category leadership. Most recently the president of worldwide field operations at SaaS breakout FinancialForce, Joe was responsible for all enterprise-class sales, implementation and customer success groups. He was the first executive brought into DocuSign to build out the infrastructure necessary to grow the company ten-fold to $250 million in four years.

    Alexandra Morehouse
    CMO, Banner Health
    Alexandra Morehouse joined Banner Health as chief marketing officer in 2015. Prior to that, she held marketing leadership roles for Kaiser Permanente, AAA, Charles Schwab and American Express. Morehouse earned a bachelor’s degree at Harvard University and a master’s in business administration from Harvard Business School.
  • Expanding Success: Taking Advantage of the Interacting Google Ecosystem Recorded: Nov 18 2020 54 mins
    Adam Dorfman, Director of Product Growth - Reputation.com and Josh Pizarro, Strategic Partner Manager Channel Sales - GMB
    How does Google itself want business owners to manage their online presence within the Google ecosystem?

    No part of Google My Business (GMB) – Q&A, reviews, listings, visuals, attributes – is an island. Each part feeds back into the other in an ecosystem that creates a snowball effect fueling visibility, conversions, feedback, company improvement and revenue. In this webinar, Reputation.com Director of Product Adam Dorfman is joined by Google Strategic Partner Manager Josh Pizarro to discuss how Google itself wants business owners to manage their online reputation and customer experience to take advantage of the interacting Google ecosystem. During our presentation we’ll discuss:

    • What Google’s algorithm weighs when ranking a company’s searchability
    • How pieces of a Google presence communicate with and build off each other
    • How you can ensure these different parts reinforce each other
    • Why managing Google presence with dedicated resources is imperative
  • 5 Tips for Automotive Brands to Improve Reputation and Customer Experience Recorded: Nov 11 2020 40 mins
    James Piette, Director of Data Science, Ashley Parks, Sr. Customer Success Manager, Agency Partnerships
    The automotive industry is dealing with unprecedented disruption with sales having dropped 9.7% in Q3. However, there are still positive signs of growth, along with data showing a mixture of new and old drivers of positive and negative sentiment.

    Reputation.com analyzed more than 18,000 automotive brands and dealerships across the U.S. to understand consumers’ sentiment and what automotive brands are doing right and wrong. In 5 Tips For Automotive Brands Improving Reputation and Customer Experience, we’ll talk about the state of the industry and where brands can improve. More specifically we’ll discuss:
    • The emerging consumer trends in the automotive industry
    • Where auto brands should focus their efforts
    • What part your Google presence plays and how to improve
    • The number one drivers of positive and negative sentiment

    Speakers
    James Piette, Director of Data Science at Reputation.com –
    James Piette is responsible for conducting research to yield data insights that allows Reputation.com to advise customers how to improve their companies through reputation and customer experience management. Before joining the RDC team he worked in data science at X10 Capitol, Corstrata and Krossover. Piette has a BS in mathematics, economics and computer science from Trinity College-Hartford and received a PhD in statistics from The Wharton School. He is also currently a Managing Partner of Data Science at Blue Legacy Group.

    Ashley Park
    Sr. Customer Success Manager, Agency Partnerships at Reputation.com
    Ashley is responsible for being a trusted advisor to clients to transform their customer experience and reputation management. Before joining the team she worked in customer success at Yodle and Web.com. Ashely obtained her Bachelor's degree from Arizona State University.
  • RXM in Action: Supercharging Customer Conversion with Review Booster Recorded: Nov 5 2020 34 mins
    Colby Kennedy, Sion Owen, Andy Carpenter
    In today’s feedback economy, customers go where others have had a great experience, but it can be difficult to build up large volumes of positive reviews on Google – until now.

    In this presentation we discuss how Review Booster allows you to unlock the voice of the happy yet silent majority to increase your review volume. Businesses don’t just need high star ratings, but also quantity to convert potential customers at the start of the customer journey online. We’re joined by our Sr. Solutions Engineer Andy Carpenter to help companies understand how this tool works and demonstrate it’s value. More specifically, we’ll dive into:

    • Common pitfalls of review requesting
    • Benefits of review requesting to both customer experience and marketing teams
    • Where reviews make the most impact
    • How to scale when deploying review requesting at all locations

    Speakers

    Sion Owen
    Sr. Product Marketing Manager
    Sion Owen is responsible for translating complex engineering and technology-speak into simple language so customers can take advantage of Reputation.com’s suite of company enhancing solutions. Before joining the team he served in leadership and communication roles at BMW Group, Startup Institute and Pitch Circus. Sion has a BS in Marketing and International Business from Indiana University and an MS in Communications from Northwestern University.

    Andy Carpenter
    Sr. Solutions Engineer
    Andy Carpenter is responsible for helping clients and prospects determine how to best take advantage of the Reputation.com platform to help them get found, chosen and leverage feedback to improve their business. Andy has over 3 years of experience with requesting reviews and is certified as a Subject Matter Expert in Reviews, Social Media and Requesting. He has a BJ and BA in Convergence Journalism and Latin from the University of Missouri.
  • REPLAY: Transform'20 Europe (Cross-Industry) Recorded: Nov 5 2020 148 mins
    Anthony Gaskell, Joe Fuca, Pranav Desai, Phil Capper, GAME, Kwik Fit, Software of Excellence, Ted Souder
    If you missed Reputation.com's Transform'20 Europe recently, you can catch-up on the FULL EVENT right here on BrightTALK!

    Hear from Reputation.com's Senior Leadership, including Anthony Gaskell, our Managing Director for EMEA, Joe Fuca, our CEO, and Pranav Desai, our VP of Product Management on all things Reputation.com, the Feedback Economy, CX, as well as the 2021 roadmap for the Reputation.com platform.

    As well as this, catch-up on our Cross-Industry Breakout Session, 'Driving Business Visibility and Performance Through Online Engagement'. Marketing and CX gurus from GAME, Kwik Fit, and Software of Excellence discuss how getting found and chosen online is more challenging than ever for an organisation to control and optimise. Discover how reputation experience is key to their marketing strategy.

    Following on from the Breakout, it's time for the Main Event! Hear from Google's Head of Industry for Retail, Ted Souder! Ted has been at Google for 19 years and brings a wealth of experience which he shares with us during his fireside chat with Anthony Gaskell. They discuss:

    - Digital trends emerging from the pandemic
    - How and why businesses must adapt to the ‘feedback economy’ and leverage data
    - Online best practices for brands
    - The continuing emergence of voice search
    - Advice and guidance for CX and marketing professionals
    - and much more!

    It's all here, and it's all available on-demand!

    Timings for Reference:
    - 00:00-11:59: Anthony Gaskell, Opening
    - 11:59-26:38: Joe Fuca, CEO Keynote
    - 26:39-49:16: Pranav Desai, Platform Roadmap
    - 49:17-01:35:07: Cross-Industry Breakout Session
    - 01:35:08-02:07:20: Ted Souder Closing Keynote
    - 02:07:21-02:27:33: Ted Souder 'Live Q&A
  • REPLAY: Transform'20 Europe (Food & Beverage) Recorded: Nov 4 2020 142 mins
    Anthony Gaskell, Joe Fuca, Pranav Desai, Kate Burns, Mitchells & Butlers, Roadchef, Ted Souder
    If you missed Reputation.com's Transform'20 Europe recently, you can catch-up on the FULL EVENT right here on BrightTALK!

    Hear from Reputation.com's Senior Leadership, including Anthony Gaskell, our Managing Director for EMEA, Joe Fuca, our CEO, and Pranav Desai, our VP of Product Management on all things Reputation.com, the Feedback Economy, CX, as well as the 2021 roadmap for the Reputation.com platform.

    As well as this, catch-up on our Food & Beverage Breakout Session, 'Listening to your Customers and Making your Locations Stand Out.' Leading figures from Mitchells & Butlers and Roadchef discuss the business imperative that is Reputation Experience Management; the challenges faced during the lockdown and the ongoing re-opening phase; making brands and locations stand out online, and the benefits of a holistic CX strategy encompassing customer feedback everywhere.

    Following on from the Breakout, it's time for the Main Event! Hear from Google's Head of Industry for Retail, Ted Souder! Ted has been at Google for 19 years and brings a wealth of experience which he shares with us during his fireside chat with Anthony Gaskell. They discuss:

    - Digital trends emerging from the pandemic
    - How and why businesses must adapt to the ‘feedback economy’ and leverage data
    - Online best practices for brands
    - The continuing emergence of voice search
    - Advice and guidance for CX and marketing professionals
    - and much more!

    It's all here, and it's all available on-demand!

    Timings for Reference:
    - 00:00-11:59: Anthony Gaskell, Opening
    - 11:59-26:38: Joe Fuca, CEO Keynote
    - 26:39-49:16: Pranav Desai, Platform Roadmap
    - 49:17-01:39:22: Food & Beverages Breakout Session
    - 01:29:23-02:01:40: Ted Souder Closing Keynote
    - 02:01:41-02:21:42: Ted Souder 'Live Q&A
  • REPLAY: Transform'20 Europe (Automotive) Recorded: Nov 3 2020 138 mins
    Anthony Gaskell, Joe Fuca, Pranav Desai, Bruce McKay, Auto Trader, JCT600, Kia, Groupe Renault, Ted Souder
    If you missed Reputation.com's Transform'20 Europe recently, you can catch-up on the FULL EVENT right here on BrightTALK!

    Hear from Reputation.com's Senior Leadership, including Anthony Gaskell, our Managing Director for EMEA, Joe Fuca, our CEO, and Pranav Desai, our VP of Product Management on all things Reputation.com, the Feedback Economy, CX, as well as the 2021 roadmap for the Reputation.com platform.

    As well as this, catch-up on our Automotive Breakout Session, 'The New Buyer Journey And How It Affects European Automotive'. Panellists from Auto Trader, Groupe Renault, JCT600 and Kia take on Reputation Experience Management, the new buyer journey, digital transformation, and of course COVID-19, as well as an audience Q&A.

    Following on from the Breakout, it's time for the Main Event! Hear from Google's Head of Industry for Retail, Ted Souder! Ted has been at Google for 19 years and brings a wealth of experience which he shares with us during his fireside chat with Anthony Gaskell. They discuss:

    - Digital trends emerging from the pandemic
    - How and why businesses must adapt to the ‘feedback economy’ and leverage data
    - Online best practices for brands
    - The continuing emergence of voice search
    - Advice and guidance for CX and marketing professionals
    - and much more!

    It's all here, and it's all available on-demand!

    Timings for Reference:
    - 00:00-11:59: Anthony Gaskell, Opening
    - 11:59-26:38: Joe Fuca, CEO Keynote
    - 26:39-49:16: Pranav Desai, Platform Roadmap
    - 49:17-01:34:04: Automotive Breakout Session
    - 01:34:05-02:06:16: Ted Souder Closing Keynote
    - 02:06:16-02:26:30: Ted Souder 'Live Q&A
  • The Top 10 Data Trends That Matter For UK Hospitality Recorded: Nov 2 2020 30 mins
    Bruce McKay, Director of Solution Engineering EMEA & Gary Banks, Enterprise Sales Manager
    Join us on Monday 2nd November for a 30-minute in-depth look at Reputation.com's recently released '10 Data Trends That Matter For Hospitality' quick-take report. We've analysed the reviews and Google My Business listings of over 4,500 UK pubs and restaurants to identify the top 10 trends that we're seeing so far this year and provide key actions you can take based on our data to ensure future success.
  • Taking a Human-Centered Approach to Your Digital Front Door During COVID-19 Recorded: Oct 28 2020 30 mins
    Colby Kennedy, Annie Haarmann, Jay Erickson, Stephanie Behling
    Has your organization done enough to maximize the patient experience at the first point of contact, the digital front door?

    Telehealth has gone from a “nice-to-have” to an essential service to minimize risk of infection during the COVID-19 pandemic. As healthcare providers rush to get these virtual services in place, there’s still more that organizations need to do to facilitate a better patient experience both remotely and in-person. By prioritizing key digital touchpoints, organizations can build loyalty, gain competitive advantage, and ensure the patient relationship is optimized from the start.

    Join us for an in-depth discussion with industry experts and healthcare-sector leaders about digital service delivery, and what providers need to do now to meet the evolving needs of their patients.

    What attendees will learn:
    • How to improve online visibility and make sure patients have a seamless first impression
    • How to earn patient trust with digital onboarding
    • Considerations for equitable and accessible digital service delivery
    • Best practices for collecting patient feedback to continuously improve
    • Strategies to optimize patient engagement and make a positive, lasting impact
  • Digital Difference: Why Some Property Management Firms Adapt and Succeed Recorded: Oct 22 2020 49 mins
    Colby Kennedy, James Piette, Ivette Garcia, Kelley Shannon - Bozzuto
    The property management industry is dealing with unprecedented disruption. Roughly one in five Americans have moved or know someone who has moved because of COVID-19. What’s more, property management firms must adapt to using digital channels to attract new residents.

    Reputation.com analyzed customer feedback for more than 70,000 multifamily residential properties, to understand resident concerns and gauge overall sentiment. The data tells a strikingly clear story of who is winning and why.

    During our upcoming webinar, we’ll explore the reasons some firms are flourishing while others are floundering — and share practical steps to ensure your own company’s success.

    You’ll learn:
    • What matters to residents, based on an in-depth feedback analysis
    • Why your Google presence is a critical factor to your firm’s success
    • How to harness tools for a digital-essential journey while keeping a personal touch
  • Why Reputation Matters: A Conversation with Red Wing Shoes Recorded: Oct 13 2020 30 mins
    Michael Tarter, Director of Retail Strategy and Dave Schneider, CMO of Red Wing Shoes
    In today's "feedback economy," the experiences people have with your brand throughout the entire customer journey—online and onsite—have a direct impact on future revenue.

    Watch this on-demand webinar from Google Cloud and Reputation.com to learn actionable insights from real-world examples.

    Join industry expert Michael Tarter, Director, Retail Strategy at Reputation.com, for a conversation with Dave Schneider, Chief Marketing Officer at Red Wing Shoes, on why reputation and experience management is critically important to retailers.

    Michael and Dave's discussion will cover topics important to retailers today, including:

    • How to listen to feedback from customers and employees and take action on their insights
    • The impact that online reputation has on customer acquisition and retention
    • How to win in the feedback economy
  • Why Reputation Matters: A Conversation with Red Wing Shoes Recorded: Oct 13 2020 31 mins
    Michael Tarter, Director of Retail Strategy and Dave Schneider, CMO of Red Wing Shoes
    In today's "feedback economy," the experiences people have with your brand throughout the entire customer journey—online and onsite—have a direct impact on future revenue.

    Watch this on-demand webinar from Google Cloud and Reputation.com to learn actionable insights from real-world examples.

    Join industry expert Michael Tarter, Director, Retail Strategy at Reputation.com, for a conversation with Dave Schneider, Chief Marketing Officer at Red Wing Shoes, on why reputation and experience management is critically important to retailers.

    Michael and Dave's discussion will cover topics important to retailers today, including:

    • How to listen to feedback from customers and employees and take action on their insights
    • The impact that online reputation has on customer acquisition and retention
    • How to win in the feedback economy
  • Improving Property Management ROI Through Reputation Partnership Recorded: Oct 9 2020 31 mins
    Colby Kennedy, Greg Benson, Rebecca Biestman
    What can a property management firm accomplish by partnering with reputation management and customer experience experts?

    Greystar Managing Director of U.S. Strategic Marketing Greg Benson says the right partnership can yield more than the obvious benefits of reducing churn, going beyond ORA scores and increasing review volume. In this 30-min conversation, Benson discusses the “invisible” benefits that a relationship with a reputation management company provides. Specifically, we’ll dive into:

    • How relying on experts has benefited Greystar
    • What attributes to look for in a partner that fits your firm
    • How to overcome objections about starting a partnership

    Speakers:
    Greg Benson
    Managing Director of U.S. Strategic Marketing, Greystar
    As managing director, Greg Benson oversees the Greystar national marketing team, which is responsible for strategy, program development, and standards of excellence for all facets of property marketing, from lead generation, to resident retention, to tracking and analysis. Greg also oversees corporate marketing, which is focused on increasing Greystar brand awareness globally, as well as supporting new business development and company programs. Prior to joining Greystar in 2011, Greg oversaw account services at Merrick Towle Communications, one of the largest advertising agencies serving the real estate industry.

    Rebecca Biestman
    CMO, Reputation.com
    Rebecca Biestman leads Reputation.com’s global marketing organization. Rebecca joins us directly from Dialpad, the only cloud-native business communications SaaS platform. Before Dialpad, she held various marketing leadership positions for RMS, the leading risk modeling software company, servicing the world’s largest insurers and financial institutions. While at RMS, Rebecca also launched the company’s inaugural Social Impact program.
  • Fast Break CEO Series - NPS Creator Richard Owen Recorded: Oct 8 2020 32 mins
    Joe Fuca, Richard Owen
    Don't miss our conversation with the guy who started it all - Richard Owen, leader of the team that co-created the Net Promoter Score (NPS). This metric transformed the business world, proved the importance of customer experience for sustained growth, and laid the foundation for measuring success in the current Feedback Economy.

    During this lively session, Owen and Reputation.com CEO Joe Fuca discuss:

    • The evolution of NPS and its ability to predict business performance
    • The importance of complimenting NPS with additional insights from various points along the customer journey
    • How to improve brand loyalty by putting NPS and Reputation Score at the core of your customer experience program
  • Reputation Innovation: Fall 2020 Round-Up Recorded: Oct 6 2020 46 mins
    Siôn Owen, Zaid Kaleem, Timi Chu
    You’re invited to Reputation Innovation: Fall 2020 Round-Up, our recap of product innovations and updates from Q3. During this live presentation and discussion, we’ll explain how each new item helps companies get found, get chosen and get better, ultimately to increase revenue. We’ll discuss some recent platform design enhancements, new business listing capabilities and more. Plus, there will be a live Q&A session where you can ask questions specific to your needs. Join us!
  • The State of Google and What it Means for Your Business Recorded: Sep 29 2020 37 mins
    Adam Dorfman, Colby Kennedy
    Google has 90% of the global search market — and more than half of Google searches are zero-click, meaning consumers rely on the information there to make decisions. As a result, the search giant is at the center of a sound business strategy.

    As such, making smart choices for your business and its future hinges on understanding Google’s game plan and investments. Armed with this knowledge, you can take steps to improve your chances of being found and chosen in Google’s universe.

    Reputation.com — with its premier Google partnership, API and in-house Google experts — is in a unique position to empower and inform businesses about Google’s direction for the future and what it takes to use Google’s features and capabilities to attract and convert customers.

    Join us for a thought leadership presentation on the state of Google and its direction for the future. You’ll learn:

    • What Google is trying to protect with its investments and why
    • How Google is fighting COVID-19 and engaging business owners at the local level
    • What new industries are getting Google’s attention
    • Why Reputation Experience Management is pivotal to your Google strategy
  • RXM in Action: From Feedback To Movement With Actions Recorded: Sep 16 2020 35 mins
    Colby Kennedy, Siôn Owen, Vicki Berman
    Actions speak louder than words. Is there room for improvement in how your company creates a workflow to act on customer feedback from multiple sources?

    Collecting customer feedback is great, but if your team doesn’t act on it you may be missing an opportunity. Having a solution to assist your team is imperative. In RXM in Action: From Feedback To Movement With Actions, we’ll explain how Actions adds value by helping you understand, track and solve customer service issues through automated workflows. This short presentation includes exclusive content from our Training Manager, as well as an interview with one of our Solutions Engineers to break down how companies successfully use Actions. Here’s what you’ll learn:

    • Why having a single repository of feedback saves resources
    • How to improve your company by closing the loop on customer sentiment
    • Why acting on customer feedback increases a company’s visibility
    • What Actions means for marketing and CX teams
  • Fast Break Round One with Reputation.com CEO Joe Fuca Recorded: Aug 26 2020 31 mins
    Joe Fuca
    In round one of our Fast Break Series led by Reputation.com CEO Joe Fuca, we’ll discuss how to outsmart your competitors and win with Reputation Experience Management (RXM). For round one, Godard Abel, CEO at G2, will join us to drill down on the following topics:

    • Why your brand’s reputation hinges on providing exceptional experiences
    • How taking action on customer feedback provides competitive advantage, and drives growth and revenue
    • Why RXM isn’t just for B2C organizations — it has huge implications for the B2B sector, too
    • How the right technology can help you manage and improve reputation and customer experience
  • RXM in Action: Leveraging Survey Insights to Fuel Visibility Recorded: Aug 18 2020 35 mins
    Siôn Owen, Colby Kennedy and Michael Chang
    Customers are a company’s most precious resource. Is there room for improvement in how your company understands them and acts on those insights?

    Surveys are a direct line to your audience’s voice. If used correctly, they lead to better visibility and higher probability of being chosen. In RXM in Action: Leveraging Survey Insights to Fuel Visibility , we’ll explain the value surveys add to creating exceptional customer experience. This short presentation includes exclusive content from our Training Manager as well as an interview with our Senior Solutions Engineer to breakdown how companies successfully use surveys. Join us to learn actionable insights on leveraging the customer voice to get found, chosen and better. You'll specifically learn:

    • How to maximize your survey response rate
    • How to double your impact by using Surveys to generate Reviews (big differentiator for us)
    • Why using expert templates allow you to focus on action
    • The importance of multiple survey touchpoints to mine customer information
  • Learn the What, Why and How of Requesting Reviews from Patients Recorded: Aug 12 2020 51 mins
    Lindsay Neese Burton, Phil Rapisardo, Celine Patterson
    Research proves that healthcare consumers trust the voice of customers when choosing where to go for care. That’s even more true in the current healthcare crisis. Asking your patients to leave a review helps boost your search visibility and ratings — but first you must overcome the obstacles.

    Healthcare organizations that request reviews consistently get more and better feedback from their patients, which leads to more visibility, engagement and conversions. But first, you must align teams around a common patient feedback strategy, which can be challenging.

    During this webinar, we’ll cover the what, why and how of review requesting at a healthcare organization. Celine Patterson from Universal Health Services will join us and share her team’s strategy and implementation process, and the incredible results they’ve seen. You’ll learn:

    • Why review requesting is so important to patient acquisition, especially during COVID-19
    • How to overcome internal obstacles to review requesting
    • Why it’s easier than you think to implement review requesting
Get Found, Get Chosen, Get Better
Reputations are made.

At Reputation.com, we're reimagining CX with the Reputation Score, a real-time measure of your business performance.

Subscribe to this channel to learn about cutting edge, end-to-end Customer Experience best practices.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: RXM in Action: Supercharging Customer Conversion with Review Booster
  • Live at: Nov 5 2020 3:15 pm
  • Presented by: Colby Kennedy, Sion Owen, Andy Carpenter
  • From:
Your email has been sent.
or close