5 Tips for Automotive Brands to Improve Reputation and Customer Experience

Presented by

James Piette, Director of Data Science, Ashley Parks, Sr. Customer Success Manager, Agency Partnerships

About this talk

The automotive industry is dealing with unprecedented disruption with sales having dropped 9.7% in Q3. However, there are still positive signs of growth, along with data showing a mixture of new and old drivers of positive and negative sentiment. Reputation.com analyzed more than 18,000 automotive brands and dealerships across the U.S. to understand consumers’ sentiment and what automotive brands are doing right and wrong. In 5 Tips For Automotive Brands Improving Reputation and Customer Experience, we’ll talk about the state of the industry and where brands can improve. More specifically we’ll discuss: • The emerging consumer trends in the automotive industry • Where auto brands should focus their efforts • What part your Google presence plays and how to improve • The number one drivers of positive and negative sentiment Speakers James Piette, Director of Data Science at Reputation.com – James Piette is responsible for conducting research to yield data insights that allows Reputation.com to advise customers how to improve their companies through reputation and customer experience management. Before joining the RDC team he worked in data science at X10 Capitol, Corstrata and Krossover. Piette has a BS in mathematics, economics and computer science from Trinity College-Hartford and received a PhD in statistics from The Wharton School. He is also currently a Managing Partner of Data Science at Blue Legacy Group. Ashley Park Sr. Customer Success Manager, Agency Partnerships at Reputation.com Ashley is responsible for being a trusted advisor to clients to transform their customer experience and reputation management. Before joining the team she worked in customer success at Yodle and Web.com. Ashely obtained her Bachelor's degree from Arizona State University.

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Reputation is changing the way companies think about customer experience. The Reputation platform turns feedback from reviews, likes, listings, comments and clicks into a competitive advantage. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance customer experience, improve online reputation and connect businesses with the communities that matter. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Visit reputation.com to learn more.