Reputation Upgrade: Incorporating Powerful Social Listening and Analytics

Presented by

Joe - CEO Reputation, Michael Mullarkey - CEO Nuvi, Charles Warsh - Sales Engineering Director

About this talk

Over 90% of companies believe in fueling innovation by listening to their customers. But only 32% of marketing and customer experience professionals believe they have the information they need to understand customers. Which begs the question, how can and should modern marketers and CX leaders gather feedback data and quickly act on it to address this customer experience gap? Join Reputation and Nuvi to learn how to harness the value of social intelligence to achieve business goals.

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Reputation is changing the way companies think about customer experience. The Reputation platform turns feedback from reviews, likes, listings, comments and clicks into a competitive advantage. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance customer experience, improve online reputation and connect businesses with the communities that matter. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Visit reputation.com to learn more.