So a patient left you a bad review, now what?

Presented by

Celine Patterson, Healthcare Strategy and Consulting Manager & Clarissa DeCarlo, Customer Success Manager, Reputation

About this talk

Research shows that 80% of healthcare consumers trust online reviews. In fact, ratings and reviews are the third most important decision factor for patients when selecting care, after insurance and location. In this webinar Healthcare Strategy and Consulting Manager Celine Patterson and Customer Success Manager Clarissa DeCarlo discuss how to best manage online feedback in an era of healthcare consumerization. Tune in to learn: Where patients go for feedback Best practices for monitoring and managing online reviews Factors to consider when implementing a Reputation Management program at your healthcare organization How to be proactive with online feedback Save the date for additional series topics to follow: The What, Why and How of Requesting Reviews from Patients. Thursday, September 9 at 11AM PT | 2PM ET How to Turn Online Patient Feedback into Actionable Insights. Thursday, October 14 at 11AM PT | 2PM ET

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Reputation is changing the way companies think about customer experience. The Reputation platform turns feedback from reviews, likes, listings, comments and clicks into a competitive advantage. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance customer experience, improve online reputation and connect businesses with the communities that matter. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Visit to learn more.