Celine Patterson, Healthcare Strategy and Consulting Manager & Clarissa DeCarlo, Customer Success Manager, Reputation
Research shows that 80% of healthcare consumers trust online reviews. In fact, ratings and reviews are the third most important decision factor for patients when selecting care, after insurance and location.
In this webinar Healthcare Strategy and Consulting Manager Celine Patterson and Customer Success Manager Clarissa DeCarlo discuss how to best manage online feedback in an era of healthcare consumerization.
Tune in to learn:
Where patients go for feedback
Best practices for monitoring and managing online reviews
Factors to consider when implementing a Reputation Management program at your healthcare organization
How to be proactive with online feedback
Save the date for additional series topics to follow:
The What, Why and How of Requesting Reviews from Patients.
Thursday, September 9 at 11AM PT | 2PM ET
How to Turn Online Patient Feedback into Actionable Insights.
Thursday, October 14 at 11AM PT | 2PM ET