How Hospitality Brands Can Win In A Digital World

Presented by

Karl Chessel, Director – Hospitality Operators & Food, EMEA at CGA

About this talk

CGA's Karl Chessell is joined by Reputation's hospitality experts, Kate Burns and Phil Capper, to discuss the key findings of their UK consumer survey - 'Digital Touchpoints of Consumers’ Out Of Home Journey'. The panel will delve into CX trends in the hospitality industry and the impact of reputation on consumer choices while offering insight into how your brand can build and enhance its digital reputation. Panellists: Kate Burns, EMEA Engagement Manager at Reputation Phil Capper, Account Executive at Reputation

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Reputation is changing the way companies think about customer experience. The Reputation platform turns feedback from reviews, likes, listings, comments and clicks into a competitive advantage. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance customer experience, improve online reputation and connect businesses with the communities that matter. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Visit reputation.com to learn more.