What Does It Take to Be a Top Automotive Brand?

Presented by

Ali Fawaz, Managing Director, Head of Global Automotive Strategy &  John Hutchberg, Customer Insights Analyst - Data Science

About this talk

The 2021 Automotive Reputation Report is out, after a whirlwind of a year for the industry. We analyzed over 17,000 automotive dealerships and their affiliated brands in the United States to learn more about how car shoppers feel about their experience, and which dealers did the best job meeting customer needs. In this webinar, we’ll share what it takes to be a top dealership, unveil the leading dealerships/ brands, and discuss our industry findings. Join to learn: -The factors that are top of mind for customers -The impact of reviews in 2021 -The number one factor influencing positive and negative dealer reviews -How dealerships can improve sales volume by managing their online reputations

Related topics:

More from this channel

Upcoming talks (1)
On-demand talks (62)
Subscribers (8159)
Reputation is changing the way companies think about customer experience. The Reputation platform turns feedback from reviews, likes, listings, comments and clicks into a competitive advantage. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance customer experience, improve online reputation and connect businesses with the communities that matter. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Visit reputation.com to learn more.