Reputation’s Winter Product Innovations: A Recap to Drive You Forward

Presented by

Phil Rapisardo, Director of Product Marketing, Reputation and Timi Chu, Group Product Manager, Reputation

About this talk

In this webinar, you’ll get a deep dive into our latest innovations that will help you turn feedback into action efficiently. Join Phil Rapisardo, Director of Product Marketing, and Timi Chu, Group Product Manager, to learn how you can deliver greater value to your organization. We’ll cover our latest releases and how it helps your team. Join us to learn about the following: -Apple Listings Auditing: We have added the ability to pull a client's public Apple Maps data into the Reputation platform, where they can then audit the data and determine if any changes are needed. -Departmental Listings: Google encourages putting all of a location's departments on the map (e.g., an auto dealership can have listings for Repair and Service centers in addition to the Salesroom). Although these departmental listings are nested under the main location, they each have their own star ratings and reviews. We now support these listing hierarchies and to allow brands to see a combined Reputation Score for all of a location's departments. -Social in Inbox: In addition to the existing Messaging channels, we have added Social interactions to Inbox! A client's social posts, comments, and replies will now appear as conversations in the Inbox, making it easier for social teams to stay on top of customer inquiries and get to that beautiful place known as "Inbox Zero."  -We have exciting news to share about Social Listening so register for this exciting webinar to learn more! Curious how to use the insights from the webinar? Schedule a consultation with our experts today. Visit us at
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Reputation is changing the way companies think about customer experience. The Reputation platform turns feedback from reviews, likes, listings, comments and clicks into a competitive advantage. We are the trailblazers in Reputation Experience Management. And over the past decade, we’ve been building the leading platform to enhance customer experience, improve online reputation and connect businesses with the communities that matter. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Visit to learn more.