Leveraging a Customer Portal for Best-in-Class Customer Experiences

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Presented by

Meri Christenson: Director of Product Marketing, Mark Blatnik: Senior Solution Engineer

About this talk

Putting your customers at the center of all you do will not only help you survive, it will help you thrive. With Forrester predicting that in 2021, brands will see a 40% increase in digital customer service, it’s more important than ever to offer your customers the self-service options needed for a best-in-class customer experience. Join this session to learn the benefits of: - Offering your customers 24/7 access to account information - Customizing your customer portal with point & click functionality - Optimizing the customer interaction process that touches both employees and customers If you answered yes to any of these questions, join this session to learn how to simplify the quote-to-cash journey for your organization.

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