Guest Speaker: J. P. Gownder, Vice President, Principal Analyst, Forrester Research
In the blink of an eye every company around the world is facing unprecedented operational challenges, impacting both employee and customer experiences.
It’s time to look for the silver lining, and do it fast. You have a once-in-a-decade opportunity to stake your claim as an innovation leader and disrupt your industry (or even your own organization) by quickly transforming internal operations and building net-new offerings that extend your firm’s value.
- The future of work involves collaborations between human employees and increasingly intelligent, automated software systems. Why and how getting this right is crucial to your success.
-The critical role of a persistent system of record for workflow, if people or technologies change, the work continues
-Ensure that employee experience improves -- as you ramp up digitization, automation and AI in your workplace
-Case study examples from Catalytic customers responding quickly to market and workplace changes
-Recommendations for what to do next