On the road to the next normal, utilities continue to reinvent their business models and increase business resilience. Now more than ever, they are prioritizing digital transformation projects that innovate business processes and make them more efficient and reliable.
Automation is essential to achieve these goals. IDC’s surveys demonstrate that utilities are planning to increase investment in business automation across all core areas, from customers to asset operations, enterprise processes, workforce transformation and IT operations. Workflow automation, RPA, IPA, AI-powered case and decision management can unleash benefits at scale: efficiency, quality, worker effectiveness, performance visibility and management, service innovation, auditability and risk management.
Low-code development platforms are a critical enabler for utilities to accelerate automation, making it more accessible and less expensive.