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Banking Operations Innovating in a Crisis: Chris Skinner Explores Our Latest FT

COVID-19 has accelerated transformation in the banking sector, but are those changes here to stay? To find out, Appian partnered with the Financial Times (FT) Focus to survey more than 250 senior executives from UK retail, commercial and investment banks on how they are managing new challenges to their banking operations.

Hear Chris Skinner, renowned FinTech author and Appian financial services thought leaders, Mike Heffner and Guy Mettrick dive into the survey findings and talk candidly about the ways that banks are dealing with the "new normal".

In this webinar, discover how:

66% of UK banks responded to the crisis by increasing automation
The crisis sparked greater adaptability and faster innovation cycles
Long-planned initiatives have been expedited to increase efficiency and productivity
Recorded Nov 23 2020 58 mins
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Presented by
Chris Skinner, FinTech Author, Mike Heffner and Guy Mettrick Appian Industry Leads
Presentation preview: Banking Operations Innovating in a Crisis: Chris Skinner Explores Our Latest FT

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  • Banking Operations Innovating in a Crisis: Chris Skinner Explores Our Latest FT Recorded: Nov 23 2020 58 mins
    Chris Skinner, FinTech Author, Mike Heffner and Guy Mettrick Appian Industry Leads
    COVID-19 has accelerated transformation in the banking sector, but are those changes here to stay? To find out, Appian partnered with the Financial Times (FT) Focus to survey more than 250 senior executives from UK retail, commercial and investment banks on how they are managing new challenges to their banking operations.

    Hear Chris Skinner, renowned FinTech author and Appian financial services thought leaders, Mike Heffner and Guy Mettrick dive into the survey findings and talk candidly about the ways that banks are dealing with the "new normal".

    In this webinar, discover how:

    66% of UK banks responded to the crisis by increasing automation
    The crisis sparked greater adaptability and faster innovation cycles
    Long-planned initiatives have been expedited to increase efficiency and productivity
  • Are Insurers Unworthy of Their Customers? Steps for Returning to the Workplace Recorded: Nov 19 2020 45 mins
    Michael R Hoffman, customer experience guru, futurist and author and Appian’s Global Industry Leader, Jake Sloan
    Although the pandemic has upended nearly every part of our lives, the speed at which insurers are moving to digitize processes is still moving at a glacial pace. And why is that? Data clearly points to the importance of customer experience with respect to both increasing new business and retaining current customers, and that same data emphasizes that digitization is the best way to optimize and streamline processes - which positively impacts customer experience.

    What is keeping insurers from just talking about innovating and actually innovating?


    Michael R Hoffman, customer experience guru, futurist and author of Customer Worthy, Why and how everyone in your organization must Think Like a Customer!, joins Appian’s Global Industry Leader, Jake Sloan for a candid conversation about the bold steps that insurance organizations need to take to stay relevant and compete in the next decade - and beyond.
  • 2021 Supply Chain Outlook with Reuters: Bridging the Gaps in Your Operations Recorded: Nov 18 2020 58 mins
    Jeff Rivera COO Lineage Logistics, Sean Harapko Supply Chain & Operations Regional Leader EY, Evi Cohen Appian
    During this Reuters panelist discussion, topics include:

    Explore the key impacts of 2020 on supply chain operations and discuss what is needed for businesses to successfully outline and implement a progressive and resilient strategy to drive growth, manage ongoing risk and maintain quality of products for customers.

    With increasing eCom requirements, shifts in logistics capabilities and fast paced inventory management fluctuations, where should companies aim to remove blockages and replace redundant, highly error-prone processes with automation to match the renewed need for speed, flexibility and accuracy?

    Discuss the drawbacks of overly complex supply chains - layered with silos that contribute to a lack of communication and operational visibility - and analyze how best to overcome these obstructions and bridge the gaps in your supply chain processes to drive up efficiency.
  • Next Steps for Returning to the Workplace Recorded: Nov 17 2020 52 mins
    Jeff Becker, Forrester Senior Analyst and Josh Seeman, Senior Director Appian
    As companies start to return to the workplace, safety is of the utmost importance. For most companies, this is uncharted territory. Appian will host Forrester for a joint discussion looking into the trends they are seeing for both a productive and safe return to the workplace during this time. Join Forrester’s Senior Analyst, Jeff Becker, and Appian’s Josh Seeman, Senior Director, for a fireside discussion that will take a deeper look at what organizations have needed from a technical perspective to successfully return their workforce to the office.
  • Utilities' Accelerated Road to Recovery. Low-code Automation for Agility Recorded: Nov 10 2020 63 mins
    Lorenzo Alegnani Customer Success Director Southern Europe, Appian
    On the road to the next normal, utilities continue to reinvent their business models and increase business resilience. Now more than ever, they are prioritizing digital transformation projects that innovate business processes and make them more efficient and reliable.
    Automation is essential to achieve these goals. IDC’s surveys demonstrate that utilities are planning to increase investment in business automation across all core areas, from customers to asset operations, enterprise processes, workforce transformation and IT operations. Workflow automation, RPA, IPA, AI-powered case and decision management can unleash benefits at scale: efficiency, quality, worker effectiveness, performance visibility and management, service innovation, auditability and risk management.
    Low-code development platforms are a critical enabler for utilities to accelerate automation, making it more accessible and less expensive.
  • Automation of Study Design and Delivery Lifecycle to Increase Efficiency Recorded: Oct 29 2020 50 mins
    Chibby Ebhogiaye, Business Optimization Owner, GlaxoSmithKline,Evi Cohen, VP, Global Life Sciences & Healthcare, Appian
    Join Appian as we sit down with GlaxoSmithKline and discuss automation of study design and delivery lifecycle for life sciences organizations, and how leveraging low code platform capabilities together with agile development methodology could enable rapid development of solutions for increased efficiency and effectiveness and readiness in pandemics like COVID-19.

    We will discuss employing and perfecting the automation of complex processes that were previously heavily dependent on considerable manual work. We will review how to enable more efficient and collaborative processes with a high degree of automation leveraging agile delivery structured on a succession of two-week sprints focused on improving transparency of data and decisions to improve protocol design and predictable protocol delivery. We will focus on the most effective ways for tracking documentations, milestones, and other components of the study design and planning process.

    In this session we will discuss:
    - Automating processes that were previously manual to enable more efficient and collaborative processes
    - Improving transparency of data and decisions to improve protocol design and predictable protocol delivery
    - Tracking documentations, milestones, and other components of study design and planning process
  • Low-Code Automation and the Elusive Triple Crown: Idea to Automation Faster Recorded: Oct 27 2020 54 mins
    Appian Healthcare Provider Industry Practice Lead Fritz Haimberger
    The COVID-19 pandemic has brought heightened attention to an issue already at hand within healthcare systems: onboarding and credentialing staff members.

    We know organizations want to ensure those seeing their patients are educated, trustworthy, and the best in their fields, but the process to credential those individuals, along with onboarding them, is often a long, manual, cumbersome process. During times of challenge and change like the pandemic, organizations don’t have time for that lengthy process and need staff serving patients as soon as they’re through the door.

    Hear from Appian Healthcare Provider Industry Practice Lead Fritz Haimberger during this webinar with HIMSS Media as he sits down to discuss how a low-code automation platform can ease this process, along with bringing it down from months to days.
  • Banking Operations Innovating in a Crisis: Chris Skinner Explores Our Latest FT Recorded: Oct 15 2020 58 mins
    Chris Skinner, FinTech Author, Mike Heffner and Guy Mettrick Appian Industry Leads
    COVID-19 has accelerated transformation in the banking sector, but are those changes here to stay? To find out, Appian partnered with the Financial Times (FT) Focus to survey more than 250 senior executives from UK retail, commercial and investment banks on how they are managing new challenges to their banking operations.

    Hear Chris Skinner, renowned FinTech author and Appian financial services thought leaders, Mike Heffner and Guy Mettrick dive into the survey findings and talk candidly about the ways that banks are dealing with the "new normal".

    In this webinar, discover how:

    66% of UK banks responded to the crisis by increasing automation
    The crisis sparked greater adaptability and faster innovation cycles
    Long-planned initiatives have been expedited to increase efficiency and productivity
  • The Intelligent Automation Market Is At A Defining Moment Recorded: Oct 9 2020 50 mins
    Forrester VP and Principal Analyst, Craig Le Clair and Appian Sr. Director of Product Marketing, Manish Rai
    IA rocketed to prominence on the back of simple RPA task automation use cases. But enterprises now find they must take a more strategic view of automation. This combines task automation with intelligent components such as conversational intelligence, NLP for document use cases and takes advantage of continuous improvement and orchestration support from Digital Process Automation (DPA). The portfolio of IA assets combined with a strategic view of automation will drive the future of work and digital transformation. In this webinar, guest speaker, Forrester VP and Principal Analyst, Craig Le Clair and Appian Sr. Director of Product Marketing, Manish Rai, explains best practices for leveraging emerging IA platforms.


    Listen to this discussion to learn:

    Where IA platforms fit in today’s automation roadmap
    How IA can build greater business resilience, lower operating costs, support work from home, remote business, and other pandemic-driven disruptions
    What a strategic approach to automation looks like at leading organizations
    How to decide what automation capabilities are right for your process
  • Brew up a Custom Blend of KYC with Aite and Appian Recorded: Oct 1 2020 59 mins
    Paul Sinthunont, Senior Analyst, Aite Group and Josh Seeman, Senior Director, Appian
    Believe it or not, coffee and Know Your Customer (KYC) have a lot in common. Just as coffee lovers consider a host of nuances and subtleties for their perfect blend, financial institutions must assess several factors for optimal KYC monitoring: local regulations, global regulations, internal appetite for risk, and more. Without the right mix—and a clear, transparent view—you risk a bitter surprise.

    Refine your palate and your customer knowledge during a virtual coffee break with Aite and Appian. Sip along as Paul Sinthunont, Senior Analyst, Aite Group and Josh Seeman, Senior Director, Appian discuss all things KYC.

    In this session you will:
    - Get an overview of Aite’s Impact Matrix: Client Life Cycle Management Vendor Review
    - Learn how the flexible processes of Appian’s Solution can enable monitoring strategies uniquely suited to your business
    - Discover how to improve your operations with clear dashboards of process metrics
  • Appian RPA: Automate Manual Tasks and Legacy Integrations Recorded: Sep 29 2020 31 mins
    Ben Dudley, Product Manager Appian
    Because the Appian platform combines RPA, workflow, AI, business rules, and case management, you have the flexibility to use the right automation technology for the right use case! Drive process automation across the enterprise by letting Appian RPA handle those high volume, mundane tasks and connecting systems that don’t have modern APIs.

    Watch this final installment in the Appian Guided Tour: Intro to Automation webinar series to learn more about seamlessly adding RPA bots into your workflows! This exclusive webinar series is powered by the Appian Trial and walks users through the core aspects of automation using the Appian platform.

    In this webinar we:

    Explore the Appian RPA feature and how it fits into Full Stack Automation
    Create and execute Appian RPA bots during a live demo using the Appian Trial
  • Idea to App in 8 Weeks with the Appian Guarantee Recorded: Sep 29 2020 18 mins
    John Verburgt, Appian’s Account Executive & Director, and Pam Parnell, Aon’s IT Senior Director
    When we announced that the Appian Guarantee could deliver valuable applications in as soon as eight weeks, many were surprised. But it's possible, and we have the proof. Join John Verburgt, Appian’s Account Executive & Director, and Pam Parnell, Aon’s IT Senior Director on Thursday, July 16, as they highlight:

    The power and speed that Appian’s low-code automation platform provides using the Appian Guarantee
    The best use case and process of the Appian Guarantee to ensure successful delivery of a first project
    Aon’s ability to successfully go-live with an automated claims solution to monitor tasks and cycle time, and focus on Client Claim Management, in 8 weeks through the Appian Guarantee Program
  • MoneyLive: Digital Banking Session Open, Automated, Flexible Lending Recorded: Sep 22 2020 24 mins
    Laura Paul, Global Industry Lead, Financial Services, Appian Corporation
    MoneyLive: Digital Banking Tradeshow Session Open, Automated, Flexible Lending in the Changing Ecosystem

    In response to the COVID-19 crisis, governments and central banks worldwide have enacted extensive stimulus measures. Faced with a massive influx of loan applications, lenders must respond with fast, efficient processes, while adjusting to a newly remote workforce.

    Appian’s Low-code Automation platform enables lenders to deploy in days and quickly extend with advanced automation features including document extraction, powered by Google Cloud Document AI.

    Learn how Appian helps with:
    - Faster processing, with fewer errors and rapid throughput
    - Metrics and data for insights, fraud detection, and compliance
    - System learns so you don’t have to teach it
    - Adapt quickly as requirements change
    - Easily integrate with bank systems of record
  • Supporting Stimulus Lending Programs with Appian Recorded: Sep 17 2020 63 mins
    Join Laura Paul and Herbert Schild, Appian Global Financial Services Industry Leads
    In response to the COVID-19 crisis, governments and central banks worldwide have enacted extensive stimulus measures. Faced with a massive influx of loan applications, lenders must respond with fast, efficient processes.

    Appian’s Low-code Automation platform enables lenders to deploy in days and quickly extend with advanced automation features including document extraction, powered by Google Cloud Document AI.

    Join Laura Paul and Herbert Schild, Appian Global Financial Services Industry Leads, for an overview of how Appian is supporting financial institutions during this ever-evolving situation.

    Learn how we help with:

    - Faster processing, with fewer errors and rapid throughput
    - Metrics and data for insights, fraud detection, and compliance
    - Quick adaptation as requirements change
    - Easy integration with bank systems of record
  • 2020 Trends and Disruptors in Supply Chain Orchestration Recorded: Aug 13 2020 31 mins
    George Lawrie VP and Principal Analyst Forrester, Wael Yehia Sr. Director, Supply Chain Systems Loblaw Companies Limited
    Advanced technology, evolving customer demands, and the COVID-19 pandemic have greatly impacted supply chains across all industries this year. Hear guest speakers, Forrester Research, and Sr. Director of Supply Chain Systems at Loblaw, for a discussion around current trends and disruptors in supply chain orchestration, and examples of what organizations like Loblaw are doing to meet their changing supply chain needs.
  • Los CIOs ante el reto de trabajar a corto plazo Recorded: Jul 21 2020 81 mins
    CIOs de Vocento, Grupo Indukern, JCDecaux, Merck y Appian (sponsor)
    Tras la declaración del Estado de Emergencia los CIOs y responsables TIC de las organizaciones tuvieron que desdoblarse para adaptarse a una nueva realidad que se impuso de la noche a la mañana. Después de haber puesto a la práctica totalidad de los empleados a teletrabajar tuvieron que darles a todos ellos las herramientas necesarias para hacer que las empresas continuarán siendo productivas.

    Ahora afrontan un nuevo reto como es el de la incorporación paulatina de esos empleados a sus puestos de trabajo físicos y sobre todo, adaptarse a unas circunstancias que son cambiantes diariamente. Todo ello supone un nuevo reto para los departamentos que dirigen. Para comprobar de primera mano cómo están trabajando y cuáles son las medidas y herramientas que están implementando para afrontar estas nuevas dificultades, Byte TI y Appian han organizado un encuentro con CIOs de diferentes sectores que hablan de su experiencia. Entre otros aspectos se tratan los siguientes apartados.

    ¿Cómo van a afrontar el retorno de los trabajadores? ¿Qué tienen pensado poner en marcha?

    ¿Cómo va a cambiar la situación de trabajar/operar de cara a sus clientes?

    ¿Cómo han cambiado las prioridades en su organización debido al COVID-19?

    ¿Pueden seguir trabajando los empleados de forma remota?

    ¿Sus sistemas se están adaptando a esta forma de trabajo?



    Ponentes:

    Jorge Oteo García, CIO de Vocento
    Albert Almajano, CIO de Grupo Indukern
    Luis Grandes Fernández, CIO de JCDecaux
    Alejandro Expósito, Head of IT de Merck
    Jose Luís García Martínez, Account Executive Broad Markets de Appian Iberia
  • Creating Your Next Normal: Low-Code Automation, Lessons for the Post-Covid World Recorded: Jun 25 2020 38 mins
    Guest Speaker John Rymer, Vice President, Principal Analyst Forrester, Malcolm Ross VP Product Strategy / Deputy CTO Appian
    IT fires mostly under control, the next essential task is crafting your enterprise's next normal and determining how you'll operate in the post-Covid world. The key lesson learned during this Covid crisis? Businesses function poorly or not at all without automation.

    The top priority from the board to the CIO must be automating business functions, starting with processes that rely on manual labor, paper, and/or spreadsheets. The foundation for this work is a digital platform. The key technologies are those behind the quickest and best crisis responses: cloud, low-code, and digital process automation platforms.

    Join us for this interactive webinar, to hear guest speaker John Rymer, Vice President, Principal Analyst at Forrester and Malcolm Ross, Vice President of Product Strategy / Deputy CTO at Appian, as they deep dive into how you can start preparing for your enterprise’s recovery following this Covid crisis and how to be equipped to deal with unexpected emergencies in the future.
  • Unterstützung der Darlehensprogramme „Schnellkredit im Mittelstand“ Recorded: Jun 23 2020 20 mins
    Herbert Schild Financial Services Industry Lead
    Herbert Schild, Financial Services Industry Lead bei Appian, und Thomas Lorenz, Director Solutions Consulting bei Appian, geben einen Überblick und zeigen, wie Appian Schnellkreditanträge für deutsche Banken und potenziell akkreditierte Kreditgeber unterstützen kann:

    Digitaler Einstiegspunkt für Antragsteller von Geschäftskrediten
    Intelligente Regeln zur Prüfung von Anträgen auf Grundlage länderspezifischer
    Anforderungen
    Betrugsmanagement zur Erkennung von Mehrfachanträgen desselben Kreditnehmers oder
    eines nicht existierenden Unternehmens
    Integration in bestehende Bankdatensysteme und mit anderer in der Industrie gebräuchlicher
    Anwendungen wie DocuSign, OCR usw.
    Bereitstellung vor Ort oder in der sicheren Managed Cloud von Appian, je nach den
    Anforderungen der Bank
  • Automatización en la era post COVID-19: Llevando el RPA al siguiente nivel Recorded: Jun 16 2020 71 mins
    Mónica Valle Periodista Especializada en TI, Silicon.es Miguel A. González Vicepresidente regional Iberia, Appian
    Los robots de software realizan exactamente lo que los usuarios corporativos hacen en su día a día, pero de forma mucho más ágil y exacta. Mientras tanto, las personas pueden dedicar su tiempo a tareas que aporten mayor valor a las organizaciones y aumentar su productividad. Eso es precisamente lo que permite RPA. Pero, ¿cómo implementar estos procesos y extraer el verdadero valor de la automatización?, ¿qué esperar de las plataformas RPA en tiempos post COVID-19?, ¿cómo diseñar una estrategia que abarque la automatización robótica de procesos junto con los workflows y las últimas tecnologías basadas en inteligencia artificial?
    Durante este webinar damos respuesta a estas y otras muchas preguntas, además de conocer cómo Deloitte Robotics está implementando e integrando en la práctica las últimas tecnologías RPA desarrolladas por Appian. Estos son los principales temas a tratar:

    Automatización en la era Post-COVID
    Impacto en distintos sectores: Finanzas, Seguros, Telco, Energía…
    El valor del RPA nativo en el Cloud
    Cómo facilitar el desarrollo de procesos automatizados a los programadores de software
    Conexión de datos
    Integración con otras plataformas
    El binomio RPA y Low-Code al servicio de la automatización.
    Implementación de Inteligencia Artificial y Machine Learning en RPA
  • Manage Workforce Safety and Readiness: Dealing with Returning to the Workplace Recorded: May 28 2020 31 mins
    Josh Seeman, Senior Director of Solutions Sasha Cassidy, Solutions Success Manager
    Human Resources and Crisis Management teams, already strained by the COVID-19 pandemic, must now start planning how to return the workforce to the workplace. These transitions will be complex. HR pros will need to establish their own internal policies and procedures, while navigating a variety of potential national and regional government regulations.

    Based on our Low-code automation platform, Appian offers a Workforce Safety and Readiness application that can be implemented quickly to support this need; including:

    A unified command center to safeguard the health and safety of employees. Employers can see and manage the health and work status of all workers, by geography and department, in real time.
    Fast, easy workforce screening with employees using a simple web or mobile interface to submit and update personal health and risk data required by local law and by corporate policy.
    Support for phased return-to work that allows organizations to implement a safe, phased approach for return to a physical workspace.
    Fast issue resolution for exceptions or appeals, that can be quickly managed by HR using built-in case management capabilities.
    Privacy and security with an application that runs on the Appian HIPAA-compliant cloud and helps protect sensitive employee health data.
    Watch this webinar for an overview and demonstration of how Appian can support organizations’ return to the workplace.
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  • Title: Banking Operations Innovating in a Crisis: Chris Skinner Explores Our Latest FT
  • Live at: Nov 23 2020 8:00 am
  • Presented by: Chris Skinner, FinTech Author, Mike Heffner and Guy Mettrick Appian Industry Leads
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