Serving Customers Efficiently with Contact Center AI (CCAI)

Presented by

Nicole Mackenzie, Global Partner Marketing Manager & Michael Hoch, Tech Partner Manager, Google Cloud

About this talk

Google AI can transform the contact center experience, creating high-quality customer experience at minimal cost. Join this session to learn how CCAI is tightly integrated with all the major telephony system vendors, so you can get to production quickly, with the most advanced speech and language understanding models from Google Research.
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