Name: Serving Customers Efficiently with Contact Center AI (CCAI)
Start: 2020-06-15T09:30:00Z
End: 2020-06-15T09:30:19.000Z
Location: BrightTALK
Rating: 0

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Google Workspace is harnessing the power of generative AI to unlock new ways of working so people can create, connect and grow together. With the new Duet AI in Workspace, teams can be more collaborative, efficient and productive than ever.

Join us to learn how Duet AI can help your team benefit from generative AI features built to make work better, easier and more fun.

In the 45-minute webinar “Unlock new ways of working with Duet AI in Google Workspace,” learn how you can use Duet AI to:

- Write and refine content in Gmail and Google Docs
- Create original images from text, right within Google Slides
- Turn ideas into action and data into insights with Google Sheets

Google Workspace Duet AI: a powerful new way to work.

With 400 analytics users working in 40 different workspaces running heaps of monthly and quarterly forecasting and risk models to manage $145B in assets, Key Bank needs elasticity, speed, and a consistent environment for its data in order to succeed. That's exactly what they found in Google when they started looking for a solution for cloud computing. Listen as EVP Chief Data Officer, Divisional CIO, and Head of Enterprise Mike Onders discusses the bank's data journey, plus some lessons learned.

Data Journeys: Key Bank

Join Ryan de Melo of Tokopedia, an Indonesian company that started as a digital marketplace and has since grown to cover fintech, payment, and new retail as well. Recently, de Melo's team migrated their seller analytics engine over to a Google Cloud stack—and dropped their computing costs by 25% as a result. Watch the episode to learn more and to hear de Melo's best (and worst) data practices.

Data Journeys: Tokopedia

As the UK’s largest digital automotive marketplace, Auto Trader receives over 60 million cross platform visits each month. In this episode of Data Journeys, Edward Kent, Technical Lead at Auto Trader, talks about how his team migrated all of the company's data and analytics to the cloud. He shares his best practices and the way he got everyone on board with the transition.

Data Journeys: Auto Trader UK

Paypal's data volume grew 400% in the past two years—due, in part, to a surge in online purchasing with the pandemic. When their existing data clusters struggled to keep up with the strain, Sr. Director of Data Infrastructure and Cloud Engineering Bala Natarajan started looking for new solutions. In just a year, his team has moved their data cluster to Google Cloud. Learn about the process, plus Natarajan's top tips for migration, in this episode of Data Journeys.

Data Journeys: Paypal

Join Google, IDC and CNA Insurance for a discussion of what’s trending in data and AI this year.

2023 Data & AI Trends Webinar

Staying Safe — and Compliant — in The New World of Work.

Thanks to the combined impact of COVID-19 and digital transformation, the employee experience is front and centre for IT and Operations leaders. Organisations have had to add hybrid work to their priority list, alongside compliance, productivity, and most importantly, worker safety. In this webinar from Google, you’ll hear how digital technology is changing the game for worker safety. Tune in to hear industry analyst Reid Paquin from IDC and Google experts discuss:

- The top pressures driving organisations to focus on health & safety solutions
- The approaches to health & safety that separates leaders from laggards
- The health and safety impact of employee turnover
- The importance of building a culture dedicated to workplace safety across the organisation 
- How automating safety checks reduces incidents and downtime, saves organizations time, and preserves employee productivity, and cost savings;
- How modern safety solutions can help organisations comply with regulations

Workplace Safety in the Digital World

Join us for the “Power Your Business with Modern Cloud Apps: Strategies and Best Practices” webinar where we’ll share helpful practices and demonstrate how Google Cloud services like GKE, Apigee API, Anthos, and Cloud Run can simplify and streamline your application development.

Enhancing your software supply chain security with Google Cloud - Demo

Learn how customers are leveraging API management platform, Apigee, to develop API led modernization strategies that enable applications to be to be deployed on-premises, on Google Cloud, or a hybrid or multi-cloud environment.

APIs & Hybrid Architectures: Modernize at your own pace - Ep 3

Modern application development and delivery bring a unique set of security challenges. Find out how Google Cloud can help shift security to the left with a holistic solution to enhance your security posture along the software supply chain from dependencies to deploy.

Improve software supply chain security of your containerized applications - Ep 2

Once your workloads are containerized, a range of capabilities open up. Right from increased portability, less overhead, and faster development. Come learn how with Google Kubernetes Engine and Cloud Run, Google Cloud provides the best place to run containers at scale, securely.

Containers: A better way to build, deploy and manage apps - Ep 1

Keynote - Power your business with modern cloud apps

Richard Evergreen

Cloud OnBoard: Data Warehouse Modernisation with BigQuery is an introductory-level hands-on learning event where instructors walk you through the fundamentals of how to engineer a data warehouse solution. 

During this free webcast, your instructor will share insights and demos on BigQuery Performance, ETL tools, data warehousing & storage and data visualizations

Google Cloud OnBoard: Data Warehouse Modernisation with BigQuery

Cloud OnBoard: Core Infrastructure is an introductory-level hands-on learning event where instructors walk you through the fundamentals of Google Cloud Platform (GCP). 

During this webcast, your instructor will share insights and demos on serverless, containers, data warehousing, and machine learning.

Whether you’re a new developer, trying to expand your cloud skill set, or looking to move to GCP, Cloud OnBoard: Core Infrastructure is the perfect introduction to GCP. Register now to build your modern infrastructure experience.

Google Cloud OnBoard: Core Infrastructure - Learn the fundamentals

Dr. Kira Radinsky, Chairwoman & Chief Technology Officer at Diagnostic Robotics, shares a short presentation of their medical-grade AI triage and clinical-predictions platform being deployed against Coronavirus, followed by Q&A with Google Cloud’s Eva Fors.

Using Google Cloud Platform for AI-triage and AI Triage and Clinical Predictions

Google Cloud’s Natalie Piucco interviews James Matthews, CEO of Ocado Technology, to talk about how they use GCP for agility and intelligence - applying their AI and analytics capabilities to understand and respond to new behaviours and trends - as well as G Suite to support new levels of smart remote operations for employees from data scientists to automation engineers.

How Ocado Uses Google Cloud Platform for Next-Level AI and Analytics

Join us to learn how you can accelerate your cloud migration journey by more easily migrating or extending your VMware platform to Google Cloud. 

Together with our alliance partner Deloitte, we’ll discuss how you can simplify cloud migration without re-architecting applications, reduce the operational burden on IT, enable business continuity and resiliency, and unify operations. We’ll also cover:
Common challenges
Key use cases
How you can quickly get started with Google Cloud VMware Engine.

Simplifying your cloud journey - migrating VMware workloads to Google Cloud

Learn how a cloud-native solution like G Suite can help IT Admins mitigate risks and offer a reliable, secure and compliant remote work environment for their teams.

Enabling Secure Remote Working with G Suite

Solving Together with Generali

Solving Together with Ocado

Solving Together with Diagnostic Robotics

Solving Together with Sandvik

Solving Together with Kaeser Compressors

LumApps: The Employee Communication Platform

Enabling Secure Remote Working

How to Set Up Your Team's Home Workspace

Help Teams Collaborate with G Suite

What You Need to Know to Deploy Google Meet

Connecting Your Teams: Meetings to Live Streams

Video Meetings for Everyone, Everywhere

The Value of a Video-First Culture

Meeting New Demands with Service Modernisation and APIs

Intro to Site Reliability Engineering (SRE)

Securely Working from Anywhere Without A VPN

Boosting Resilience with Migration and Modernization

Google’s Approach to Business Continuity

A Path to More Predictable Cloud Costs

Improving Operational Efficiency with Infra

Run Data Analytics Without Busting the IT Budget

Keynote: Challenges Solved Together

Solving Together

Google AI can transform the contact center experience, creating high-quality customer experience at minimal cost. Join this session to learn how CCAI is tightly integrated with all the major telephony system vendors, so you can get to production quickly, with the most advanced speech and language understanding models from Google Research.

Serving Customers Efficiently with Contact Center AI (CCAI)

Google

Artificial Intelligence

Contact Center

Customer Experience

Cloud

Automation

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Serving Customers Efficiently with Contact Center AI (CCAI)

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