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Serving Customers Efficiently with Contact Center AI (CCAI)

Google AI can transform the contact center experience, creating high-quality customer experience at minimal cost. Join this session to learn how CCAI is tightly integrated with all the major telephony system vendors, so you can get to production quickly, with the most advanced speech and language understanding models from Google Research.
Recorded Jun 15 2020 19 mins
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Presented by
Nicole Mackenzie, Global Partner Marketing Manager & Michael Hoch, Tech Partner Manager, Google Cloud
Presentation preview: Serving Customers Efficiently with Contact Center AI (CCAI)

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  • Title: Serving Customers Efficiently with Contact Center AI (CCAI)
  • Live at: Jun 15 2020 9:30 am
  • Presented by: Nicole Mackenzie, Global Partner Marketing Manager & Michael Hoch, Tech Partner Manager, Google Cloud
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