Why Conversational AI is Key to Unlocking Your ITSM Automation Strategy

Presented by

Vaibhav Nivargi, CTO and Co-Founder, Moveworks

About this talk

The average time to resolve an IT support ticket is 3 days. What if you could go from days to seconds? IT teams have invested a lot of effort in creating automation but too much sits idle. It turns out that conversational AI is the common ingredient in solving IT tickets. In this webinar, we will share: - Why machine learning with small data is essential for IT support use cases - How advanced natural language understanding can determine the true meaning of a support issue - Why advanced conversational AI is key to unlocking employee productivity - Case studies of enterprise companies who are solving 30-35% of all tickets automatically with AI

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Moveworks is a cloud-based AI platform, purpose-built for large enterprises, that resolves employees' IT support issues⁠—instantly and automatically.