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Why Conversational AI is Key to Unlocking Your ITSM Automation Strategy

The average time to resolve an IT support ticket is 3 days. What if you could go from days to seconds?

IT teams have invested a lot of effort in creating automation but too much sits idle. It turns out that conversational AI is the common ingredient in solving IT tickets.

In this webinar, we will share:

- Why machine learning with small data is essential for IT support use cases

- How advanced natural language understanding can determine the true meaning of a support issue

- Why advanced conversational AI is key to unlocking employee productivity

- Case studies of enterprise companies who are solving 30-35% of all tickets automatically with AI
Recorded Nov 6 2019 46 mins
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Presented by
Vaibhav Nivargi, CTO and Co-Founder, Moveworks
Presentation preview: Why Conversational AI is Key to Unlocking Your ITSM Automation Strategy

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  • Why Conversational AI is Key to Unlocking Your ITSM Automation Strategy Recorded: Nov 6 2019 46 mins
    Vaibhav Nivargi, CTO and Co-Founder, Moveworks
    The average time to resolve an IT support ticket is 3 days. What if you could go from days to seconds?

    IT teams have invested a lot of effort in creating automation but too much sits idle. It turns out that conversational AI is the common ingredient in solving IT tickets.

    In this webinar, we will share:

    - Why machine learning with small data is essential for IT support use cases

    - How advanced natural language understanding can determine the true meaning of a support issue

    - Why advanced conversational AI is key to unlocking employee productivity

    - Case studies of enterprise companies who are solving 30-35% of all tickets automatically with AI
Advanced AI Built for the Enterprise
Moveworks is a cloud-based AI platform, purpose-built for large enterprises, that resolves employees' IT support issues⁠—instantly and automatically.

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  • Title: Why Conversational AI is Key to Unlocking Your ITSM Automation Strategy
  • Live at: Nov 6 2019 7:00 pm
  • Presented by: Vaibhav Nivargi, CTO and Co-Founder, Moveworks
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