Linfox CX: automate customer onboarding with Hybrid Integration

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Presented by

Alok Rao, Linfox

About this talk

Need to reduce customer on-boarding costs? Join this webinar and hear how Linfox identified the need for more integrated processes to enhance their customer on-boarding process to reduce time and cost whilst ensuring service delivery agreements were kept. Organisations Success Starts With An Integrated Customer Experience. Assisting organisations to transform your customers experiences is our primary mission, and at the heart of delivering this mission is our core integration technology. webMethods Hybrid Integration - the technology platform upon which Linfox can run a world class supply chain, supported many objectives to run more efficient processes. • Customer order visibility - increase customer satisfaction • Reduce on-boarding time - Shorter time to revenue • Reduce on-boarding costs - Increase in new customer wins • Reduce IT costs – streamlining IT infrastructure by automating processes • Simplify mapping specifications - reduced time for change requests from hours to minutes It's the experience you create for your customers that entrench your brand in their personal identity.

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