[Customer Story] Conversational AI Chatbot Boosts Local Gov's Digital Engagement

Presented by

Tammy Cyphert (Chief Business Officer @ Dito), Ben Palacio (Senior IT Analyst @ Placer County) and John Henry (Google Cloud)

About this talk

Learn How Placer County is Transforming its Digital Engagements with Chatbots & Other Cloud-based Solutions When it wanted to go beyond the traditional self-service IVR systems, Placer County worked with the Dito and Google Cloud teams to develop a conversational AI solution that would enable its community to engage in a more interactive, modern, and conversational manner. Their deployed solution works across multiple voice platforms, such as Google Assistant with Dialogflow, Amazon Alexa, and mobile/web interfaces, to more efficiently support its constituents across a variety of departments and use cases.

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As a Google Cloud Premier Partner, Dito is uniquely positioned to work across all of its product and service lines, simplifying access to and serving as a single vendor for all of your Google Cloud needs & additional partner solutions. We provide consultative sales, development, change management, and ongoing services to organizations interested in leveraging Google Cloud’s infrastructure, data sciences, location services, and productivity suite to transform and scale their business.